PARVIN SULTANA
Jamaica,New York
Summary
Proven in delivering exceptional customer service and problem-solving, I excel in high-pressure environments as demonstrated at AIRWAYS CO. Skilled in active listening and critical thinking, I effectively resolve customer complaints, fostering loyalty and enhancing customer relations. My experience also includes ensuring safety and promoting wellbeing, showcasing my ability to adapt and achieve positive outcomes.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Wheelchair Agent
AIRWAYS CO.
New York, NY
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative/Wheelchair Agent
Pax Assist
JFK Airport NY
11.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
School Crossing Guard
NYPD
Queens New York NY
09.2022 - 09.2022
- Demonstrated strong problem-solving skills by addressing unexpected situations or conflicts arising during daily duties effectively.
- Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
- Monitored pedestrian activity around construction sites or detours near the school facility, ensuring safe passage for all students.
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
Home Care Aide
HOUSE CALL HOME CARE
New York, NY
09.2020 - 08.2022
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
Education
GED -
MONIZA ROHAMAN GIRLS SCHOOL
DHAKA ,BANGLADESH07.1997
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative/Wheelchair Agent
AIRWAYS CO.
05.2023 - Current
Customer Service Representative/Wheelchair Agent
Pax Assist
11.2022 - 05.2023
School Crossing Guard
NYPD
09.2022 - 09.2022
Home Care Aide
HOUSE CALL HOME CARE
09.2020 - 08.2022
GED -
MONIZA ROHAMAN GIRLS SCHOOL