Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Quote
Software
Languages
Timeline
SeniorSoftwareEngineer
Philip Arwood

Philip Arwood

Summary

Adept IT Support Specialist with a proven track record at OneSupport and the United States Navy, showcasing expertise in system configuration and a knack for conflict resolution. Excelled in enhancing system security and efficiency, while providing exceptional technical support and maintaining high professionalism under pressure. Demonstrated leadership in training and incident management, ensuring operational excellence.


Assiduous Industrial Electrician with sound knowledge of National Electrical Code (NEC). Proficient in wiring diagrams, schematics and industrial control systems. Excellent problem-solving traits to work long hours.


Resourceful Project Manager with 2 years of expertise in organizing military operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.

Overview

20
20
years of professional experience
1
1
Certification

Work History

IT Support Specialist

OneSupport
06.2020 - Current
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Answered questions and provided information to customers about new software or hardware.
  • Updated software to safeguard against security flaws.
  • Managed high levels of call flow and responded to technical support needs.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Researched and identified solutions to technical problems.

CTM1 - Cryptologic Technician Maintenance

United States Navy, USN
01.2005 - 10.2018
  • Safeguarded communications by providing consistent device and network security.
  • Tested equipment, networks and servers for signal strength and security vulnerabilities using specialized equipment.
  • Delivered communications systems and networks to around 500 personnel.
  • Maintained strict confidentiality of information.
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Worked weekends and long hours in deployed locations to complete operational taskings.
  • Memorized equipment installation policies and led training for company personnel.
  • Rated job performance for 50 subordinates providing timely and effective feedback.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Operated surveillance radar, communication systems and identification equipment.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Upheld US Navy dress and appearance regulations for professional appearance.

Education

Bachelor of Science - Network Engineering And Security

Western Governors University
Salt Lake City, UT
11-2027

Certification - Industrial Electricity

Tennessee College of Applied Technology
Ripley, TN
12-2020

Skills

    System Configuration

  • Network Administration
  • Desktop support
  • Application support
  • Schedule Management
  • Workforce training
  • Work flow planning
  • Electrical schematics
  • Programmable Logic Controllers
  • Equipment Troubleshooting
  • Repairing electrical systems
  • Lockout and tagout procedures

Accomplishments

    Recipient - Navy Achievement Medal: Overhaul and security implementation of over 350 workstations, to include backend switches, servers, and virtual desktop environments, to support United States Fleet Forces Command, Norfolk, VA, across four networks of different security classifications. Original discovery of flaw in initial network installation by contracted persons: all four networks were ran bundled together in unshielded CAT5 cable, in direct violation of TEMPEST requirements.

    Recipient - Navy Achievement Medal: Implementation of radio and computer network cryptologic exploitation equipment and operations onboard the maiden voyage of the USNS Spearhead, as a testing and development program for use of cryptologic equipment on-board non-conventional naval platforms.

Certification

  • Certified Desktop Support Technician, Microsoft
  • A+, CompTIA
  • Security+, CompTIA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balancePaid time offCareer advancementHealthcare benefits

Quote

“The impediment to action advances action. What stands in the way becomes the way.”
Marcus Aurelius

Software

Microsoft Excel

Citrix

Active Directory

Siemens Simatic PLC

Google Workplace

Languages

English
Native or Bilingual

Timeline

IT Support Specialist

OneSupport
06.2020 - Current

CTM1 - Cryptologic Technician Maintenance

United States Navy, USN
01.2005 - 10.2018

Bachelor of Science - Network Engineering And Security

Western Governors University

Certification - Industrial Electricity

Tennessee College of Applied Technology
Philip Arwood