PASCAL HIRWA
Columbus,OH
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Caregiver
MRCS RESIDENTIAL CARE SERVICE
01.2023 - 03.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Customer Service Associate
COLUMBUS STATE COMMUNITY COLLAGE
02.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Solved problems with products and services by providing customers with technical support.
Education
High School Diploma -
Mifflin High School
Columbus, OH06.2022
Skills
- Respectful and Compassionate
- Medical Reminders
- Multitasking and Organization
- Guest Services
Accomplishments
- Supervised team of 30 staff members.
- Achieved CERTIFICATE through effectively helping with IN CONTRUTION CLASS.
Certification
CPR CARD
FIRST AID
FOOD HANDLE CERTIFICATE
OSHA CERTIFICATE
DERECTIVE SUPPORT PROVIDER CERTIFICATE
FAVORITE HOBBY
I LIKE TO GO OUT AND PLAY SOCCER WHEN I AM FREE
Languages
KINYARWANDA
Full Professional
Timeline
Caregiver
MRCS RESIDENTIAL CARE SERVICE
01.2023 - 03.2023
Customer Service Associate
COLUMBUS STATE COMMUNITY COLLAGE
02.2022 - 12.2022
High School Diploma -
Mifflin High School
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