Pascaline Fikiri
FortWorth,TX
Summary
Dynamic Guest Experience Manager with extensive experience at Chipotle Grill, focused on enhancing communication and problem-solving. I have led initiatives that improved customer loyalty and streamlined operations, reducing wait times while fostering exceptional service.
Dedicated to elevating customer satisfaction, I prioritize optimizing guest interactions and resolving issues swiftly. I adapt easily to change and believe in collaboration to support team dynamics. My skills include conflict resolution and strategic planning.
With a background in implementing guest satisfaction strategies in hospitality, I leverage my leadership to promote smooth operations and deliver high-quality guest experiences.
Overview
3
3
years of professional experience
Work History
Guest Experience Manager
Chipotle Grill
04.2025 - Current
- Facilitating the onboarding process by educating new hires on company guidelines.
- Assisting in organizing special events that catered to guests' interests,
- Prompts guidelines and provides comprehensive staff training collaborated with the team to streamline front-line operations, focusing on improved efficiency and reduced wait times.
Contributing to the development and execution of guest experience strategies, aiming to enhance loyalty and satisfaction, which positively impacted customer retention. - Greeting and seating guests-
- Taking orders and handling payment- Providing excellent customer service- Ensuring a positive dining experience
Training and Development Manager
Chick-fil-A
04.2022 - 04.2025
- facilitated smooth operations by adhering to established guidelines and ensuring comprehensive training for our staff
- collaborated with my team to improve frontline downtime operations, focusing on enhancing efficiency and reducing wait times.
- Contributing to the development and implementation of guest experience strategies, I aimed to boost loyalty and satisfaction, ultimately leading to improved customer retention.
- Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
- Streamlined onboarding processes, ensuring new hires were equipped with necessary skills for success in their roles.
- Reduced company-wide skills gaps through effective workforce planning and targeted employee development initiatives.
Education
Associate Degree In Business Management - Business Management
Durham Technical CommunityCollege
Durham, North CarolinaSkills
- Exceptional communication
- Property management
- Language fluency
- Sales and upselling
- Customer service services
- Problem-solving
Timeline
Guest Experience Manager
Chipotle Grill
04.2025 - Current
Training and Development Manager
Chick-fil-A
04.2022 - 04.2025
Associate Degree In Business Management - Business Management
Durham Technical CommunityCollege
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