Pascual Casas
San Diego,CA
Summary
Dynamic and adaptable professional with a proven track record in retail, customer service, and hospitality. Excels in building positive client relationships and thriving in fast-paced environments. Possesses a strong foundation in customer service principles, ready to embrace new challenges and opportunities for growth within customer-focused roles. Demonstrates the ability to quickly grasp new concepts and skills, effectively handling transactions and resolving inquiries with professionalism and composure. Eager to leverage exceptional communication and problem-solving abilities in a Service Associate role, contributing to success and fostering positive outcomes in a new field.
Overview
3
3
years of professional experience
Work History
At Your Service Associate
Macys Department Store
San Diego, CA
04.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and product placement.
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Monitored checkout processes to ensure efficiency and accuracy during peak hours.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Trained and taught 5 new employees in 2025 that went on to work in different positions throughout the store .
Stylist
David's Bridal
San Diego, CA
12.2024 - 06.2025
- Provided personalized styling consultations for brides and bridal parties, aligning selections with individual style, budget, and event needs.
- Assisted 1-6 clients at a time with fittings, gown selections, and accessory pairings.
- Worked collaboratively with team members to meet sales goals and enhance client experience
- Styled clients for special occasions, ensuring personalized experiences and satisfaction.
- Managed fitting appointments, optimizing schedules for efficiency and client convenience.
Host
Legend of Asia
Blue Springs, MO
01.2024 - 05.2024
- Greeted and seated 1-20 guests promptly while managing the flow of the dining room and waitlist.
- Coordinated reservations and communicated wait times clearly and professionally.
- Supported servers and staff to maintain a seamless and efficient dining experience.
- Managed reservation systems to optimize table turnover and guest flow.
- Monitored dining area for cleanliness and ambiance, ensuring compliance with health standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Animal Care Associate
Pet Land
Blue Springs, MO
05.2023 - 12.2023
- Fed a variety of animals and ensured daily care routines were completed responsibly.
- Cleaned and maintained animal enclosures to meet health and safety standards.
- Observed 15-30 different animals behaviors and reported abnormalities to management or veterinarians.
- Administered medication and supported routine veterinary procedures.
- Provided customers with pet care guidance and product recommendations.
Education
Diploma -
The Charter school of San diego
San Diego, CA06.2025
Abroad -
Pelizaeus Gymnasium
Paderborn, DEU11.2024
High School Diploma -
Blue Springs South High School
Blue Springs, MO05.2024
Skills
- Multitasking in fast-paced environments
- Customer support
- Patience and tolerance
- Sales experience
LANGUAGES
English
Timeline
At Your Service Associate
Macys Department Store
04.2025 - Current
Stylist
David's Bridal
12.2024 - 06.2025
Host
Legend of Asia
01.2024 - 05.2024
Animal Care Associate
Pet Land
05.2023 - 12.2023
Diploma -
The Charter school of San diego
Abroad -
Pelizaeus Gymnasium
High School Diploma -
Blue Springs South High School