Rodica Sam
Valley stream,USA
Summary
Customer-focused professional with experience in high-volume service environments, caregiving, and administrative support. Skilled in assisting diverse customers, remaining calm under pressure, and working as part of a team to ensure smooth operations. Known for reliability, strong communication skills, and delivering excellent service—qualities well-suited for an aviation and airport environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Nanni Health Food Store
04.2022 - 01.2024
- Provided fast, friendly service in a busy customer-facing environment
- Prepared fresh juices while maintaining cleanliness and safety standards
- Assisted with cash register operations during peak hours
- Communicated clearly with customers to ensure satisfaction
- Worked closely with team members to maintain efficient daily operations
Caregiver
Peace of Mind Home Care LLC
07.2019 - 03.2022
- Assisted clients with activities of daily living (ADLs) while maintaining dignity and professionalism
- Administered medications on time and followed care plans accurately
- Demonstrated patience, empathy, and strong communication skills
- Managed responsibilities independently while adapting to changing client needs
- Built trust with clients and families through consistent, dependable care
Graphic Designer / Administrative Assistant
Total Home Services SVG Ltd
01.2011 - 09.2014
- Designed residential layouts to help clients visualize projects
- Assisted with administrative tasks, scheduling, and documentation
- Communicated with clients and team members to support project completion
Education
GED - High School Diploma
East Hartford High School
East Hartford, CT12.2018
Skills
- Customer Service & Guest Assistance
- Clear Verbal Communication
- Conflict Resolution & De-escalation
- Cash Handling & POS Systems
- Following Safety Procedures & Policies
- Team Collaboration
- Time Management & Reliability
- Multitasking in Fast-Paced Environments
Certification
CPR
Timeline
Customer Service Associate
Nanni Health Food Store
04.2022 - 01.2024
Caregiver
Peace of Mind Home Care LLC
07.2019 - 03.2022
Graphic Designer / Administrative Assistant
Total Home Services SVG Ltd
01.2011 - 09.2014
GED - High School Diploma
East Hartford High School