Pascual Sendra Marquez
Houston,Texas
Summary
Dynamic individual with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
IT Support
Cedarcide
03.2020 - Current
- Assisted team members in migrating ecommerce websites from Wordpress to Shopify significantly improving the website speed and bandwidth while boosting click-rate by 23%
- Aided in the integration of software such as Klaviyo and Zendesk allowing for smoother customer interactions through automation means while creating stronger long-term relationships with customers
- Created the code for specific pages using HTML, CSS, and JavaScript insuring a seamless layout for the easiest customer interaction
- Assist IT manager in troubleshooting technical problems
- Built a $2000 pc and computer maintenance
Logistics Coordinator
Cedarcide
03.2020 - Current
- Coordinate shipping through ShipStation to monitor multiple shipping methods and identify the best method to use per each individual order for on-time shipping
- Implemented new marketing strategies gaining approximately 15% more revenue
- Tracked, Modified, & Analyzed refunds, reships, & returns distinguishing the problem insuring the correct procedure is taken by customer service
- Requested dock pick-ups & carrier pick-ups
- Make outbound & take inbound calls communicating with customers on the status of their packages
- Made sales of over $300 while instructing customers on their best choice of products
Operations Representative
Cedarcide
03.2020 - Current
- Insured inventory was uptodate and what was running low was purchased and in route to our facility
- Inspected & packed outbound orders insuring top quality packing for safe arrival at destination
- Made & prepared products as needed
- Provided guidance to Sales and Account Managers to assist in developing new sales pitches, to produce 20% more sales
Education
Certificate -
Comptia Security+ ce
08.2024
Boot Camp -
Rice University Cybersecurity
05.2023
Bachelor of Applied Science and Arts - Cyber-Security, Engineering, and Finance
University of North Texas
Denton, Texas05.2020
Skills
- Fluent in English
- Fluent in Spanish
- MS Office
- Active Directory
Coursework
- Data Analysis
- Computer Crime
- Corporate Security & Loss Prevention
- Engineering Graphics
- Logistics & Supply Chain Management
- Statics
- Marketing Foundations
- Finance
- Financial & Managerial Accounting
- Calculus 1, 2 & 3
- Programming for Mechanical Engineers
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
IT Support
Cedarcide
03.2020 - Current
Logistics Coordinator
Cedarcide
03.2020 - Current
Operations Representative
Cedarcide
03.2020 - Current
Certificate -
Comptia Security+ ce
Boot Camp -
Rice University Cybersecurity
Bachelor of Applied Science and Arts - Cyber-Security, Engineering, and Finance
University of North Texas
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