PASCUALE BRUNI
Summary
Dynamic leader with extensive experience at OURISMAN FAIRFAX TOYOTA, excelling in retail staff management and customer service. Demonstrated success in fostering team collaboration, exceeding sales quotas, and enhancing customer satisfaction. Skilled in sales strategies and problem-solving, significantly improving store performance and client retention. Sales management professional adept at driving results and optimizing team performance. Proven track record in customer service, inventory control, and merchandising. Strong focus on team collaboration, adaptability, and effective communication. Skilled in problem-solving, leadership, and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Sales Floor Manager
OURISMAN FAIRFAX TOYOTA
03.2024 - Current
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Trained and supported sales force with closing deals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Overcame objections and closed sales while following company policies.
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
Finance Manager
OURISMAN FAIRFAX TOYOTA
11.2022 - 03.2024
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
Sales Associate
OURISMAN FAIRFAX TOYOTA
01.2022 - 11.2022
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Demonstrated vehicles and features, and conduct test drives.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
Sales Associate
Koons Tysons Toyota
07.2020 - 01.2022
- Met customers on lot and in showroom to discuss available vehicles and options.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
Assistant Sales Associate
Koons Tysons Toyota
01.2020 - 07.2020
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
Education
Bachelor of Science - Business Administration And Management
UNITEC
06.2005
Skills
- Product presentation
- Retail Staff Management
- Sales Strategies
- Sales Analysis
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Team Collaboration
Timeline
Sales Floor Manager
OURISMAN FAIRFAX TOYOTA
03.2024 - Current
Finance Manager
OURISMAN FAIRFAX TOYOTA
11.2022 - 03.2024
Sales Associate
OURISMAN FAIRFAX TOYOTA
01.2022 - 11.2022
Sales Associate
Koons Tysons Toyota
07.2020 - 01.2022
Assistant Sales Associate
Koons Tysons Toyota
01.2020 - 07.2020
Bachelor of Science - Business Administration And Management
UNITEC
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