Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
years of professional experience
Work History
Furniture City Westhills
Sales Floor Manager
02.2022 - 11.2023
Job overview
Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
Assisted customers with furniture selection through carefully curated questions.
Trained and supported sales force with closing deals.
Overcame objections and closed sales while following company policies and legal requirements.
Taught salespeople to close deals and improve sales performance to increase revenue for company.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Family First Life
Life Insurance Broker
03.2020 - 01.2022
Job overview
Maintained high standards of customer service by building relationships with clients.
Analyzed customers' financial situations to recommend appropriate life insurance policies.
Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Crafted clear, informative reports to explain life insurance policy features and benefits.
Increased sales of life insurance products through tactical customer outreach.
FURNITURE CITY
Sales Associate
02.2018 - 12.2020
Job overview
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
The PHP Agency
Marketing Director
03.2014 - 01.2018
Job overview
Built strong relationships with industry professionals and influencers.
Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
Created content and promotional materials to drive engagement and conversions.
Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
Education
University of Phoenix
Tempe, AZ
Bachelor of Science from BUSINESS WITH A BUSINESS ANALYTICS CERTIFICATE
08.2025
Skills
Client Needs Assessment
Strategic Decision-Making
Customer Inquiries
Effective Working Relationships
Sales Strategies
Sales Training
Product Presentation
Timeline
Sales Floor Manager
Furniture City Westhills
02.2022 - 11.2023
Life Insurance Broker
Family First Life
03.2020 - 01.2022
Sales Associate
FURNITURE CITY
02.2018 - 12.2020
Marketing Director
The PHP Agency
03.2014 - 01.2018
University of Phoenix
Bachelor of Science from BUSINESS WITH A BUSINESS ANALYTICS CERTIFICATE