Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pascual Roku Mofuman Ndong

Pittsburgh,PA

Summary

Dynamic professional with a strong background in customer service and caregiving, notably at Tesco and Homecare Ireland. Proven ability to enhance client satisfaction through effective communication and patient assessments. Skilled in health and safety protocols, demonstrating adaptability and a commitment to ethical practices in all roles.

Overview

10
10
years of professional experience

Work History

Cleaning Manager

KBS Pressence
03.2025 - Current

Line Cook

Off The Hook Bar & Grill
11.2024 - Current
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Booking Assistant

Noel Group
07.2019 - 11.2020
  • Established trust with both new and existing clients through consistent follow-up activities after each completed booking.
  • Collaborated with event planners to ensure smooth execution of all aspects related to bookings and reservations management.
  • Coordinated travel arrangements for clients, ensuring seamless and hassle-free experiences.

Customer Service Representative

Tesco
02.2018 - 04.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Caregiver Attendant

Homecare Ireland
01.2016 - 04.2018
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Educated families on caregiving techniques, empowering them to participate in their loved one''s care effectively.
  • Enhanced family satisfaction by maintaining open lines of communication and addressing concerns promptly.
  • Increased patient mobility through physical therapy exercises and proper use of assistive devices.
  • Conducted regular assessments of patient needs, adjusting care plans as necessary for improved quality of life.
  • Collaborated closely with multidisciplinary teams to develop comprehensive care plans that addressed all aspects of the client's wellbeing.
  • Ensured patient safety through diligent monitoring and adherence to care plans.
  • Administered medications accurately, contributing to overall health and well-being of patients.

Education

Associate of Arts - Bookkeeping And Payroll

Ibat College
Dublin, Ireland
10-2022

Associate of Arts - Finance For Manager

Ibat College, Dublin
Dublin, Ireland
11-2021

Bachelor of Arts - Accounting And Finance

Internacional College of Dublin
Dublin Ireland
11-2020

Skills

  • Health and safety
  • Chemical handling
  • Scheduling
  • Adaptability and flexibility
  • Strong ethics
  • Patient assessments

Languages

Spanish
Full Professional
French
Full Professional
English
Professional Working
Portuguese
Elementary

Timeline

Cleaning Manager

KBS Pressence
03.2025 - Current

Line Cook

Off The Hook Bar & Grill
11.2024 - Current

Booking Assistant

Noel Group
07.2019 - 11.2020

Customer Service Representative

Tesco
02.2018 - 04.2019

Caregiver Attendant

Homecare Ireland
01.2016 - 04.2018

Associate of Arts - Bookkeeping And Payroll

Ibat College

Associate of Arts - Finance For Manager

Ibat College, Dublin

Bachelor of Arts - Accounting And Finance

Internacional College of Dublin

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