Pasepa Tuineau
Albuquerque
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with both customers and fellow coworkers. Knowledgeable but always open to new learning experiences.
Overview
5
5
years of professional experience
Work History
Team Leader
Five Below
Albuquerque
08.2024 - 01.2025
- Supervised team members to make sure that tasks were being completed as efficiently and smoothly as possible
- Trained new employees as well as maintaining code of conduct with longer term staff members
- Used technology provided to carry out weekly tasks such as returns, ordering, online ordering, damages, etc..
- Worked both day and night shifts. Also took care of breaking pallets and stocking merchandise for overnights.
- Handled money at registers, counted and made deposits, and had little to no cash discrepancies.
- Had to handle customer feedback and maintain good scoring from each and every shopper.
- Created and moved displays based off of sales, seasons and/or product promotional
Customer Service Associate
Round One Entertainment
Albuquerque
10.2023 - 04.2024
- Maintained knowledge of current sales promotions and new product releases.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Provided information about products and services available to customers.
- Performed additional duties as assigned by management team.
- Kept work area neat, clean, and well-stocked at all times.
- Greeted customers and identified their needs.
- Handled cash register operations accurately during peak times.
- Answered phone calls from customers promptly and courteously.
Cashier
Robertson High School
Las Vegas
11.2019 - 02.2020
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School Diploma -
Robertson High School
Las Vegas, NM05-2022
Skills
- Customer Support
- POS System Operation
- Retail Marketing
- Sales closing
- Product Knowledge
- Quality Assurance
- Complaint Handling
- Stock replenishment
- Customer Service
- Point of sale systems
- Team Collaboration
Timeline
Team Leader
Five Below
08.2024 - 01.2025
Customer Service Associate
Round One Entertainment
10.2023 - 04.2024
Cashier
Robertson High School
11.2019 - 02.2020
High School Diploma -
Robertson High School