Pashion Grady
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very punctual, Willing to help others and team oriented.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Driver
Student Transportation Of America, STA
03.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to complete routes and stay on schedule.
- Maintained professional and friendly demeanor during routes.
- Transporting students to and from school, field trips, and recreational activities.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Retention Customer Service Representative
Charter Communications, Spectrum
03.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assembly Operator
Pentair Water
11.2018 - 07.2019
- Worked different stations to provide optimal coverage and meet production goals.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Operated production machinery safely to reduce workplace accidents.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Used air-powered hand tools to position and secure parts into specified openings.
PSE Clerk
United States Postal Service, USPS
11.2016 - 01.2018
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Loaded and unloaded shipping containers and vehicles.
- Sorted mail according to size, shape and destination.
- Used automated mail processing equipment to sort and collate mail.
- Moved bulk containers and large parcels with forklifts.
Blackjack Dealer
Potawatomi Hotel & Casino
08.2015 - 05.2016
- Inspected, shuffled and delivered cards to guests in play at gaming table.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Education
Diploma - Medical Assistant
Alliance Healthcare Institute
Milwaukee, WI11.2023
High School Diploma -
South Division High School
Milwaukee, WI07.2012
Skills
- Commercial Driving
- Passenger Transportation
- DOT Compliance
- Order Picking and Processing
- Clean Driving Record
- Valid Driver's License
- Problem-Solving
- Customer Rapport
- Flexible Schedule
- Inclement Weather Driving
- Vehicle Inspections
- CDL License
- Customer Service
- Strategic Planning
- Punctual and Reliable
- Relationship Building
Certification
- Certified Medical Assistant, Alliance Healthcare Institute - November 2023
Timeline
Driver
Student Transportation Of America, STA
03.2023 - Current
Retention Customer Service Representative
Charter Communications, Spectrum
03.2022 - 03.2023
Assembly Operator
Pentair Water
11.2018 - 07.2019
PSE Clerk
United States Postal Service, USPS
11.2016 - 01.2018
Blackjack Dealer
Potawatomi Hotel & Casino
08.2015 - 05.2016
Diploma - Medical Assistant
Alliance Healthcare Institute
High School Diploma -
South Division High School
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