Pashion Grady
Milwaukee
Summary
Accomplished driver with a CDL license and extensive experience at First Student Transportation, adept at optimizing routes and ensuring punctuality. Proven ability to build strong customer rapport while maintaining safety and compliance standards. Recognized for enhancing student comfort and satisfaction through professional service and effective problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver
First Student Transportation
Milwaukee
10.2025 - 01.2026
- Transported students to and from school, field trips, and recreational activities.
- Utilized GPS and other navigation tools to complete routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated transportation schedules with dispatchers and personnel to ensure timely and efficient service.
- Displayed professionalism and friendliness to enhance student comfort during routes.
Driver
Transdev
Milwaukee
10.2024 - 01.2025
- Transported passengers safely to designated locations while adhering to scheduled timeframes.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted students with boarding and disembarking, ensuring a positive experience and safety.
- Recorded vehicle mileage, fuel usage, and maintenance data for daily reports.
- Adhered to company policies and procedures related to safety and security standards.
Driver
Student Transportation of America, STA
Milwaukee
03.2023 - 02.2024
- Transported passengers to designated locations, consistently meeting scheduled timeframes.
- Picked up clients from specific locations to transport and drop off at destinations.
- Conducted pre-trip inspections to verify vehicle safety and compliance standards.
- Responded promptly to customer inquiries and complaints, enhancing overall service experience.
Retention Customer Service Representative
Charter Communications, Spectrum
03.2022 - 03.2023
- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Identified customer issues and determined root causes to effectively resolve product or service complaints.
- Provided exceptional customer service by leveraging product knowledge to create welcoming, positive experiences.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Material Handler
Pentair Water
Brookfield
02.2017 - 10.2021
- Operated forklifts to efficiently transport materials throughout warehouse.
- Loaded and unloaded shipments, ensuring proper handling of products.
- Received and distributed incoming materials to designated areas, streamlining workflow.
- Ensured inventory accuracy through regular stock counts, reducing discrepancies.
- Packed merchandise into boxes and containers in preparation for safe shipment.
PSE Clerk
United States Postal Service, USPS
11.2016 - 01.2018
- Operated automated mail processing equipment to efficiently sort and collate mail for distribution.
- Loaded letters onto processing equipment, removed non-processable letters, and ensured continuous sorting feed for timely mail processing.
- Sorted mail according to size, shape and destination.
- Managed loading and unloading of shipping containers and vehicles at dock facilities.
- Transported bulk containers and large parcels with forklifts, supporting smooth logistics operations.
Blackjack Dealer
Potawatomi Hotel & Casino
08.2015 - 05.2016
- Ensured fast game pace through efficient handling of chips, cards, money, and gaming equipment.
- Inspected, shuffled and delivered cards to guests in play at gaming table.
- Enhanced player experience by engaging patrons in positive and entertaining conversation.
- Fostered customer retention and satisfaction by greeting guests and creating a fun gameplay environment.
Education
Diploma - Medical Assistant
Alliance Healthcare Institute
Milwaukee, WI11-2023
High School Diploma -
South Division High School
Milwaukee, WI07-2012
Skills
- CDL License
- Valid Driver's License
- Commercial Driving
- Passenger Transportation
- DOT Compliance
- Route Optimization
- Vehicle Inspections
- Adverse weather driving
- Logistics Coordination
- Punctuality and reliability
- Problem-Solving
- Customer Service
- Customer Rapport
- Flexible Schedule
- Relationship Building
- Relationship Building
Certification
- Certified Medical Assistant, Alliance Healthcare Institute - November 2023
Timeline
Driver
First Student Transportation
10.2025 - 01.2026
Driver
Transdev
10.2024 - 01.2025
Driver
Student Transportation of America, STA
03.2023 - 02.2024
Retention Customer Service Representative
Charter Communications, Spectrum
03.2022 - 03.2023
Material Handler
Pentair Water
02.2017 - 10.2021
PSE Clerk
United States Postal Service, USPS
11.2016 - 01.2018
Blackjack Dealer
Potawatomi Hotel & Casino
08.2015 - 05.2016
Diploma - Medical Assistant
Alliance Healthcare Institute
High School Diploma -
South Division High School