Pasquale Ancona
San Francisco,USA
Summary
Dynamic hospitality professional, excelling in team collaboration and POS system proficiency. Proven track record in enhancing customer satisfaction through exceptional service and efficient operations. Adept at problem-solving in high-volume environments, consistently ensuring a seamless dining experience for patrons.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Server
Piccino
San Francisco, USA
11.2024 - Current
- Utilization of Toast and Square POS systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new server hires on the proper protocols and procedures followed at the establishment.
- Kept dining areas presentable and customer-ready, quickly handling spills, and resetting tables.
- Providing full wine serves to patrons.
Host/Server/Barista
Angelino
Sausalito, CA
01.2023 - 05.2024
- Communicated with patrons to determine seating needs and preferences, and to escort them to tables.
- Provided exceptional customer service in a fast-paced dining environment.
- Supported server efficiency, introduced guests to the server, and took drink orders.
- Weekend lead barista at Angelino Pastry Bar.
Barback
Mina Group
Tiburon, USA
01.2022 - 07.2022
- My job was to make sure that all supplies were stocked and ready to go for the bar team.
- Clean and bus plates off the bar, along with making sure all the customers' needs were met.
- Taking orders, as well as completing full food service.
- Weekly assessment of inventor needs for the following week.
Education
GED - Larkspur, CA
Redwood Highschool
Larkspur, CA06.2020
Skills
- Team collaboration and communication
- Professional demeanor
- POS system proficiency
- Coffee service expertise
- Problem solving and critical thinking
- Competitive spirit
- High volume dining
Internship
- As an intern, I worked the 2024 fall harvest at the Turley Estate in Calistoga, CA. I had diverse jobs during my time with Turley, from picking grapes at different vineyards to working in the production facility, where I performed pump-overs and punch downs to collected daily data on the wine's fermentation stagies.
Certification
WSET Level 2 Certification
Timeline
Server
Piccino
11.2024 - Current
Host/Server/Barista
Angelino
01.2023 - 05.2024
Barback
Mina Group
01.2022 - 07.2022
GED - Larkspur, CA
Redwood Highschool