Pasqualita Lewis
Provo,UT
Overview
7
7
years of professional experience
Work History
Remote Survey Interviewer
Press Ganey Associates
Provo, Utah
09.2023 - 01.2024
- Conducted outbound telephone surveys with patients enrolled in Medicaid and Medicare programs.
- Followed standardized scripts to ask survey questions and collect accurate patient responses by correct coding.
Server
Bubba’s BBQ Restaurant
Jackson, Wyoming
11.2022 - 05.2023
- Balanced multiple customer needs in a fast-paced environment while ensuring timely and accurate service
- Operated POS systems to accurately enter customers orders, process payments, and manage customer bills.
- Collaborated with team members during peak business hours to support and maintain efficient workflow.
- Maintained compliance with local alcohol laws and regulations to ensure responsible alcohol service and restaurant policies.
Hotel Front Desk Clerk
Cowboy Village Resort
Jackson, Wyoming
07.2021 - 11.2022
- Greeted guests, verified reservations, and checked identification to ensure accurate guest information.
- Explained room rates, pricing options, and resort packages to assist guests with booking decisions.
- Processed guest payment and credit card transactions accurately.
- Processed guest check-ins and check-outs using resort reservation systems.
- Coordinated with housekeeping to track room readiness and availability for incoming guests.
Customer Service Representative
The Result Companies
Provo, Utah
07.2017 - 09.2019
- Handled inbound customer calls for Toyota/Lexus, Dodge/Ram, Chrysler, and Jeep vehicles.
- Managed escalated calls, customer retention, and conflict resolution while maintaining professionalism under pressure.
- Recommended tailored package options to meet individual customer needs.
- Increase sales opportunities through effective upselling of packages and services.
- Coordinated with law enforcement regarding stolen vehicles and vehicle accident reports.
Education
High School Diploma -
Holbrook High School
Holbrook, AZ05-2017
Skills
- Inbound/Outbound Call Handling
- Phone and Email Support
- Call Center Operations
- Customer Service & Guest Relations
- Professional Communication
- Product knowledge
- Computer and PC Proficiency
- POS System Operation
- Team collaboration
- Strong Work Ethic & Problem Solving
Timeline
Remote Survey Interviewer
Press Ganey Associates
09.2023 - 01.2024
Server
Bubba’s BBQ Restaurant
11.2022 - 05.2023
Hotel Front Desk Clerk
Cowboy Village Resort
07.2021 - 11.2022
Customer Service Representative
The Result Companies
07.2017 - 09.2019
High School Diploma -
Holbrook High School