Open To Work
Passion Black
Austin,Texas
Summary
Results-driven Front Office Manager with a proven track record in enhancing guest satisfaction and optimizing workflow. Expertise in problem-solving and process improvement ensures efficient operations and high-quality customer relations.
Overview
12
12
years of professional experience
Work History
Front Office Manager
AMBA
Austin, TX
11.2023 - 01.2026
- Managed approximately 60 incoming calls, emails and faxes per day from clients and staff.
- Coordinated daily office activities, enhancing workflow and communication among staff.
- Resolved guest inquiries and complaints promptly, improving overall satisfaction ratings.
- Trained new team members on office procedures and customer service standards.
- Maintained inventory of office supplies, reducing costs through efficient management practices.
- Developed standard operating procedures for front desk tasks to ensure consistency and accuracy.
- Collaborated with management to identify opportunities for process improvements within the office environment.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Addressed maintenance issues proactively by coordinating with facilities management or vendors to ensure a safe working environment.
- Organized conference room bookings and managed event logistics, ensuring successful meetings and presentations for both internal teams and external stakeholders.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Processed incoming and outgoing mail efficiently, ensuring timely delivery.
- Organized and maintained inventory of mailing supplies to support operations.
Insurance Specialist
AMBA
Austin, TX
09.2022 - 11.2024
- Processed approximately 120 insurance claims efficiently, ensuring compliance with industry regulations.
- Assisted clients in understanding policy details and coverage options, enhancing customer satisfaction.
- Collaborated with cross-functional teams to streamline operational workflows and improve service delivery.
- Reviewed and analyzed policy documents for accuracy, reducing discrepancies and improving client trust.
- Maintained up-to-date knowledge of billing regulations and compliance standards to minimize errors.
- Utilized billing software to streamline invoicing processes and improve operational efficiency.
Customer Service Representative
AMBA
Austin, TX
02.2022 - 09.2023
- Resolved approximately 80 - 100 customer inquiries daily, through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining exceptional service quality and customer satisfaction.
- Collaborated with 10 team members to streamline processes, enhancing response times for customer requests.
- Trained 3 new staff members on company policies and customer service protocols, fostering a knowledgeable team environment.
Case Manager
Williamson County and Cities Health District
Cedar Park, TX
06.2014 - 09.2021
- Coordinated a multitude of client assessments and developed individualized care plans to address diverse health needs.
- Facilitated access to community resources, enhancing support services for underserved populations.
- Monitored client progress and adjusted care strategies based on ongoing evaluations and feedback for a case load of 40.
- Collaborated with multidisciplinary teams to ensure holistic service delivery for clients in need.
- Coordinated care plans to address patient needs across multidisciplinary teams.
- Conducted comprehensive assessments to identify client strengths and challenges.
Education
Bachelor of Science - Business Administration
Monroe College
Bronx, NY12-1999
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Cross-functional collaboration
- Active listening strengths
- Data collection
- Case documentation
Timeline
Front Office Manager
AMBA
11.2023 - 01.2026
Insurance Specialist
AMBA
09.2022 - 11.2024
Customer Service Representative
AMBA
02.2022 - 09.2023
Case Manager
Williamson County and Cities Health District
06.2014 - 09.2021
Bachelor of Science - Business Administration
Monroe College