Passion Logan

• Process and authorize high-volume funding transactions with accuracy and efficiency. • Upload and manage settlement documents in client systems.
• Handle payment reversals, voids, and corrected settlement entries.
• Verify and set up payments according to settlement terms and policies.
• Research and resolve payment discrepancies, or uncollected funds.
• Create and maintain Excel spreadsheets to track payments and workflow metrics.
• Communicate effectively with creditors, agencies, and internal teams.
• Consistently meet daily production and quality goals in a fast-paced environment.
• Called creditors to settle accounts (20+ per week).
• Managed cases through Salesforce to request and track refunds

Patient Care Coordinator.

• Verified the patient's health insurance.
• Maintains current notes and documentation related to the patient's drug therapy and pharmacy care plan; reflags issues that need to be addressed.
• Worked in a team-structured environment to provide support to other members of the healthcare team.
• Established and maintains strong customer relationships with physician practices to streamline

Communication to the patient, pharmacist, nurse, and other healthcare-related parties.

• Coordinated with delivery companies to resolve issues with patients' packages.
• Coordinated with the program specialist to keep updated plans and documents accurate and/or corrected.

July 2019 - December 2020

Reconciliation Team.

• Assess the patient's profile to ensure all information is correct and updated.
• Resolved any issues with profiles that were flagged.
• Coordinated with my manager to help distribute the workload throughout my team, and verified that all of the required information was present on all prescriptions.
• I communicated with the insurance program via email, phone, and Teams to have any invalid information corrected.
• Utilized an Excel spreadsheet to keep track of flagged accounts and updates.
• Processed orders as needed once the problems were resolved.

• Verified the patient's health insurance.
• Maintains current notes and documentation related to the patient's drug therapy and pharmacy care plan; reflagged issues that need to be addressed.
• Worked in a team-structured environment to provide support to other members of the healthcare team.
• Process orders for patients' mail-order medication.
• Troubleshoots and resolves patient and payer issues in a timely fashion.
• Established and maintains strong customer relationships with physician practices to streamline communication to the patient, payer, pharmacist, and other healthcare-related parties.
• Performs related duties as assigned.
• Schedule appointments for our clinic.
• Provide information about our clinical services.

• Maintained supplies and inventory by checking stock to determine inventory levels, anticipating needed supplies.
• Maintained a neat and orderly supply room.
• Provides a schedule for employees and booking appointments for clients.
• Responsible for training new employees.
• Assisted with residential cleanings as needed.
• Responsible for answering the telephone, responding to inquiries, and assisting current clients with questions or concerns.
• Performed other duties as assigned.