Summary
Overview
Work History
Education
Skills
Timeline
Generic

Passion Matthews

Queens,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Career Clue

SYEP
Brooklyn, NY
07.2017 - 08.2019
  • Assisted in the development of editorial style guides and other documents to ensure consistency across all published materials.
  • Developed and implemented community service projects to help improve the quality of life in local neighborhoods.
  • Coordinated with other organizations to promote volunteerism, fundraising, and awareness campaigns.
  • Organized events and activities for members of the community to participate in.

Teacher's Assistant

East New York Middle School of Excellence
Brooklyn, NY
07.2021 - 08.2021
  • Facilitated small group instruction and activities for students of varying abilities.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Coordinated daily tasks between teachers and other staff members.
  • Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
  • Supervised students during lunchtime, field trips, assemblies, and other activities.

Counselor

Boys and Girls Club
Queens, NY
04.2022 - 06.2022
  • Created visual aids such as bulletin boards or displays to enhance the learning environment.
  • Monitored computer labs to ensure proper use of resources according to school guidelines.
  • Provided feedback on completed assignments or tests related to specific subject matter.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.

Customer Service

FreshDirect
Brooklyn, NY
08.2023 - Current
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Cypress Hills Collegiate Preparatory School
Brooklyn, NY
06-2021

Some College (No Degree) - Sociology

York College of The City University of New York
Jamaica, NY

Skills

  • Multitasking
  • Planning and Execution
  • Self Motivation
  • Relationship Building
  • Effective Communication
  • Professionalism
  • Problem-Solving
  • Team Building
  • Organizational Skills

Timeline

Customer Service

FreshDirect
08.2023 - Current

Counselor

Boys and Girls Club
04.2022 - 06.2022

Teacher's Assistant

East New York Middle School of Excellence
07.2021 - 08.2021

Career Clue

SYEP
07.2017 - 08.2019

High School Diploma -

Cypress Hills Collegiate Preparatory School

Some College (No Degree) - Sociology

York College of The City University of New York
Passion Matthews