Passious Ellis
Customer Service
Opelika,AL
Summary
Compassionate and dependable professional with experience in childcare, youth supervision, healthcare support, remote customer service, and team leadership. Skilled in maintaining safe, structured environments, managing documentation, communicating effectively with families and teams, and supporting individuals with patience and professionalism. Strong work ethic with a background in high-responsibility roles.
Overview
4
4
years of professional experience
Work History
Daycare Director
By His Grace Daycare
Opelika, AL
09.2025 - Current
- Developed and implemented curriculum to enhance child development and learning outcomes.
- Supervised daily operations, ensuring compliance with state regulations and safety standards.
- Managed staff recruitment, training, and performance evaluations to foster a supportive team environment.
- Established strong relationships with parents through regular communication and feedback mechanisms.
Pharmacy Specialist (Remote)
Walgreens
Opelika, AL
01.2024 - 09.2025
- Managed prescription refill requests from patients, physicians, and healthcare facilities
- Responded to patient inquiries regarding medications, claims, and availability with accuracy and empathy
- Assisted during medication shortages by identifying alternatives and coordinating emergency supplies
- Maintained accurate patient and pharmacy records in compliance with HIPAA regulations
- Utilized pharmacy systems for prescription processing, insurance billing, inventory tracking, and documentation
- Assisted in training new staff on standard operating procedures
Customer Service Representative (Remote)
The Free Agency
Auburn, AL
07.2022 - 03.2024
- Provided professional remote support through phone and digital platforms
- Resolved billing issues, refunds, exchanges, and account discrepancies
- Actively listened to customer concerns to deliver effective solutions
- Documented customer interactions and escalated unresolved issues appropriately
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Process Assistant (PA)/ Team Leader
Amazon Warehouse
Newnan, GA
08.2022 - 05.2023
- Oversaw daily operations including shipping, receiving, inventory, and order fulfillment
- Trained, scheduled, and evaluated team members
- Enforced workplace safety standards and conducted equipment inspections
- Coordinated with multiple departments to ensure timely and accurate deliveries
- Completed operational reports and documentation
Education
High School Diploma -
Banneker High School
Atlanta, GA05-2009
Skills
- Child & Youth Supervision
- Patient & Customer Support
- Conflict Resolution & De-escalation
- HIPAA-Compliant Documentation
- Active Listening & Communication
- Team Leadership & Training
- Safety & Compliance Procedures
- Record Keeping & Data Entry
- Time Management & Organization
- Remote Work & Computer Systems
Accomplishments
- Packaging Technician – Pharmavite
- Machine Operator / Assembler – SiO₂
- Patty Packer – Golden State Food
- Sales Associate / Key Holder – Ross Dress for Less
- Customer Service & Production Worker – Jo-Ann Fabrics
- Sales Representative – InterCall
Languages
English
Timeline
Daycare Director
By His Grace Daycare
09.2025 - Current
Pharmacy Specialist (Remote)
Walgreens
01.2024 - 09.2025
Process Assistant (PA)/ Team Leader
Amazon Warehouse
08.2022 - 05.2023
Customer Service Representative (Remote)
The Free Agency
07.2022 - 03.2024
High School Diploma -
Banneker High School