Summary
Overview
Work History
Skills
Other Professional Experiece
Timeline
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Pat Backen

Robbinsdale,MN

Summary

Seasoned and innovative professional with experience in the technology industry, providing cutting-edge business solutions to cater to customer needs. Talented Software Engineer, utilizing expertise in IT strategy, agile methodologies, web design, and product development to foster continuous improvement. Leveraging expertise in identifying issues and designing solutions through responsive technical support and troubleshooting. Directly work and interact with professionals at all levels within the organization to foster productivity and operational efficiency within the fast-paced environment.

Overview

18
18
years of professional experience

Work History

Data Analysis Consultant

Consultant
06.2022 - Current
  • Updated and developed scripts and queries to extract and analyze data from 10+ sources.
  • Optimized data access and storage to improve performance of analytics systems.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Generated ad-hoc reports to evaluate specific business requirements.

Corporate Systems Software Engineer

SPS Commerce
06.2012 - 01.2022
  • Worked with all levels of organization from new hires to senior management to improve efficiency across many business units, including Human Resources, Sales, Technical Support and Finance
  • Managed end-to-end app development process, including problem identification, requirements gathering, feature identification, app development, testing, deployment, bug fixes, and user support.
  • Developed and deployed multiple web apps and features with system and cloud engineers, program managers, and database engineers.
  • Created automated process to enroll customers in relevant educational courses in Learning Management System at time of purchase, allowing for reassignment of 1.5 FTE to higher priority work
  • Created integrations and solutions between internal chat system (Slack) to provide real time answers with customer data
  • Created integration between customer facing support chat provider and legacy internal ticketing system

Software Engineer

SPS Commerce
06.2006 - 06.2012
  • Managed development of ongoing enhancements in 5-8 separate applications, both custom and third party software
  • Managed and developed processes for ingestion of data from 10+ sources and formats
  • Collaborated with end-users, stakeholders, and technical delivery teams to design, develop and deploy solutions
  • Developed applications and processes moving customer purchases from Sales Reps to Sales Support to Finance team
  • Designed and created read only view into customer and billing information from Finance to Sales and Customer Support team

Skills

  • Process Development
  • SQL and Databases
  • Data Cleaning
  • Information Processing
  • SOAP and RESTful Web Services
  • Troubleshooting and resolution
  • Amazon Web Services
  • Agile Methodologies
  • Customer Relationship Management
  • Teamwork and Collaboration
  • Software Documentation Control
  • Cross-Functional Collaboration

Other Professional Experiece

City Council Member | Robbinsdale, MN | 2010-2022

Processing Manager | SPS Commerce, Minneapolis, MN

Technical Support Specialist | SPS Commerce, Minneapolis, MN

Timeline

Data Analysis Consultant

Consultant
06.2022 - Current

Corporate Systems Software Engineer

SPS Commerce
06.2012 - 01.2022

Software Engineer

SPS Commerce
06.2006 - 06.2012

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Pat Backen