Shirley Carrasquillo
Bartow
Summary
Adept at leveraging analytical skills and emotional intelligence to enhance data integrity and project outcomes. Proven track record in developing database systems and delivering actionable insights through data visualization, while maintaining exceptional customer relationships and project management standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Data Analysis Consultant
Marriott-HCLTech
Lakeland
04.2025 - Current
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Assisted in developing database systems for storing large amounts of structured and unstructured data.
- Investigated potential issues with data integrity by examining source files, logs.
- Conducted research to determine the best methods for collecting, analyzing, and interpreting data.
- Prepared reports of findings, including visualizations and recommendations for action.
- Provided technical support related to Data Analysis projects such as troubleshooting errors or providing guidance on best practices.
CUSTOMER SERVICE ADVOCATE
IDEA CABINET
01.2024 - 01.2025
- Managed Pro Partner accounts, providing tailored discounts, promotions, and services to enhance client satisfaction and retention.
- Communicated directly with customers via email and phone, using Microsoft Outlook, Excel and Word to document interactions and support task efficiently.
- Advocated for Home Depot and Lowe's customers experiencing freight damage by coordinating timely replacement and ensuring issue resolution.
- Maintained high levels of customer service while handling inbound phone calls and providing accurate, empathetic support.
SALES AND RETENTION REPRESENTATIVE
SPECTRUM
01.2019 - 01.2024
- Maximizes opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e., video, data and phone.
- Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
- Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.
- Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.
- Acquire and demonstrate thorough knowledge of competitors' pricing, packaging, and products in an effort to discuss side by side comparisons of Charter's and competitors' products and services.
SALES AND SERVICE REPRESENTATIVE
CRYSTAL SPRINGS OF AMERICA
01.2017 - 01.2019
- Delivering premier customer service and educate customers on available product promotions and services.
- Handle and carefully respond to all customer inquiries.
- Assist customers with placing new orders while promoting their benefits and closing sell.
- Maintaining sensitive records and prepare/ pull reports.
CUSTOMER SERVICE REPRESENTATIVE
WELLCARE
01.2014 - 01.2017
- Explaining plan features, benefits, and procedures to new members or those with questions about their coverage.
- Responding to member and provider inquiries regarding plan details, claim status, eligibility, referrals, appointment scheduling, and general questions.
OUTBOUND & INBOUND REPRESENTATIVE
ALTA RESOURCES
01.2011 - 01.2014
- Help facilitate, analyze & resolve customer issues.
- Data entry related to medical insurance claims.
- Delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone technique.
Education
Thompson High School - ESL - Certified HHA & Criminal Justice
Community College R.AA.C
Pennsylvania01.2008
Skills
- CRM software
- Microsoft Office Suite
- Excel
- Outlook
- Emotional intelligence
- Rapport-building
- Analytical skills
- Problem-solving
- Negotiation
- Communication
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Project management
- Advanced Excel
- Self motivation
- Data analysis
- Teamwork
- Customer communication
Certificates And Licenses
Real estate license, FL
Languages
Spanish
Full Professional
Certification
real state
Timeline
Data Analysis Consultant
Marriott-HCLTech
04.2025 - Current
CUSTOMER SERVICE ADVOCATE
IDEA CABINET
01.2024 - 01.2025
SALES AND RETENTION REPRESENTATIVE
SPECTRUM
01.2019 - 01.2024
SALES AND SERVICE REPRESENTATIVE
CRYSTAL SPRINGS OF AMERICA
01.2017 - 01.2019
CUSTOMER SERVICE REPRESENTATIVE
WELLCARE
01.2014 - 01.2017
OUTBOUND & INBOUND REPRESENTATIVE
ALTA RESOURCES
01.2011 - 01.2014
Thompson High School - ESL - Certified HHA & Criminal Justice
Community College R.AA.C