Summary
Overview
Work History
Education
Skills
Certificates And Licenses
Languages
Certification
Timeline
Generic

Shirley Carrasquillo

Bartow

Summary

Adept at leveraging analytical skills and emotional intelligence to enhance data integrity and project outcomes. Proven track record in developing database systems and delivering actionable insights through data visualization, while maintaining exceptional customer relationships and project management standards.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Data Analysis Consultant

Marriott-HCLTech
Lakeland
04.2025 - Current
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Assisted in developing database systems for storing large amounts of structured and unstructured data.
  • Investigated potential issues with data integrity by examining source files, logs.
  • Conducted research to determine the best methods for collecting, analyzing, and interpreting data.
  • Prepared reports of findings, including visualizations and recommendations for action.
  • Provided technical support related to Data Analysis projects such as troubleshooting errors or providing guidance on best practices.

CUSTOMER SERVICE ADVOCATE

IDEA CABINET
01.2024 - 01.2025
  • Managed Pro Partner accounts, providing tailored discounts, promotions, and services to enhance client satisfaction and retention.
  • Communicated directly with customers via email and phone, using Microsoft Outlook, Excel and Word to document interactions and support task efficiently.
  • Advocated for Home Depot and Lowe's customers experiencing freight damage by coordinating timely replacement and ensuring issue resolution.
  • Maintained high levels of customer service while handling inbound phone calls and providing accurate, empathetic support.

SALES AND RETENTION REPRESENTATIVE

SPECTRUM
01.2019 - 01.2024
  • Maximizes opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e., video, data and phone.
  • Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
  • Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.
  • Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.
  • Acquire and demonstrate thorough knowledge of competitors' pricing, packaging, and products in an effort to discuss side by side comparisons of Charter's and competitors' products and services.

SALES AND SERVICE REPRESENTATIVE

CRYSTAL SPRINGS OF AMERICA
01.2017 - 01.2019
  • Delivering premier customer service and educate customers on available product promotions and services.
  • Handle and carefully respond to all customer inquiries.
  • Assist customers with placing new orders while promoting their benefits and closing sell.
  • Maintaining sensitive records and prepare/ pull reports.

CUSTOMER SERVICE REPRESENTATIVE

WELLCARE
01.2014 - 01.2017
  • Explaining plan features, benefits, and procedures to new members or those with questions about their coverage.
  • Responding to member and provider inquiries regarding plan details, claim status, eligibility, referrals, appointment scheduling, and general questions.

OUTBOUND & INBOUND REPRESENTATIVE

ALTA RESOURCES
01.2011 - 01.2014
  • Help facilitate, analyze & resolve customer issues.
  • Data entry related to medical insurance claims.
  • Delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone technique.

Education

Thompson High School - ESL - Certified HHA & Criminal Justice

Community College R.AA.C
Pennsylvania
01.2008

Skills

  • CRM software
  • Microsoft Office Suite
  • Excel
  • Outlook
  • Emotional intelligence
  • Rapport-building
  • Analytical skills
  • Problem-solving
  • Negotiation
  • Communication
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Time management
  • Attention to detail
  • Project management
  • Advanced Excel
  • Self motivation
  • Data analysis
  • Teamwork
  • Customer communication

Certificates And Licenses

Real estate license, FL

Languages

Spanish
Full Professional

Certification

real state

Timeline

Data Analysis Consultant

Marriott-HCLTech
04.2025 - Current

CUSTOMER SERVICE ADVOCATE

IDEA CABINET
01.2024 - 01.2025

SALES AND RETENTION REPRESENTATIVE

SPECTRUM
01.2019 - 01.2024

SALES AND SERVICE REPRESENTATIVE

CRYSTAL SPRINGS OF AMERICA
01.2017 - 01.2019

CUSTOMER SERVICE REPRESENTATIVE

WELLCARE
01.2014 - 01.2017

OUTBOUND & INBOUND REPRESENTATIVE

ALTA RESOURCES
01.2011 - 01.2014

Thompson High School - ESL - Certified HHA & Criminal Justice

Community College R.AA.C
Shirley Carrasquillo