Summary
Overview
Work History
Education
Skills
Timeline
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Zach Griggs

Cloud Engineer
Austin

Summary

Experienced Integrated Operations Center Analyst with a proven track record in monitoring critical infrastructure, resolving complex networking incidents, and serving as the primary escalation point in the IOC. Proficient with Trustgrid, Splunk, Cisco ASA/Firepower, and F5. Eager to leverage my forever growing networking expertise on the Cloud Engineering team.

Overview

8
8
years of professional experience
2048
2048
years of post-secondary education

Work History

IOC Analyst

Q2 Software, Inc.
05.2022 - Current
  • Monitor infrastructure and application health using Valkyrie, PagerDuty, LogicMonitor, and ThousandEyes.
  • Utilize the Trustgrid Management Portal to troubleshoot network issues and reconfigure VPN device settings.
  • Manage Jira projects to drive enhancements in the Trustgrid Management Portal, including rollout of new features, decommissioning offline nodes, and restoring previously offline nodes back into service.
  • Train team members on core networking concepts, the Trustgrid Management Portal, and packet-capture analysis to diagnose and resolve issues.
  • Troubleshoot network connectivity problems using Trustgrid, Splunk, and Cisco firewall platforms.
  • Maintain Windows and Linux servers, performing routine maintenance and advanced troubleshooting.
  • Implement and optimize F5 load-balancing rules to ensure efficient traffic distribution and high availability.
  • Configure and maintain Cisco ASA and Cisco Firepower firewalls, authoring and applying security policies.
  • Develop and maintain detailed runbooks for new processes and operational procedures.
  • Act as the primary escalation point for high-priority network incidents within the Integrated Operations Center (IOC).

Senior Laser Technician

Go7 Gaming, Inc.
12.2019 - 05.2022
  • Was promoted to Senior Laser Technician, expanded responsibilities to designing custom 3D organizers in SOLIDWORKS and authoring comprehensive kit-assembly documentation.
  • Monitored and troubleshot laser cutting systems and associated software applications; performed routine equipment calibrations; and oversaw product packaging and shipping workflows.
  • Trained and mentored two new Laser Technicians and established team work schedules.

Laser Technician

Go7 Gaming, Inc.
05.2017 - 12.2019
  • Monitor and troubleshoot laser cutting systems and associated software applications; perform routine equipment calibrations; and oversee product packaging and shipping.

Education

Associate of Arts - General Studies

Austin Community College
Austin, TX

Bachelor of Applied Science - Software Development

Austin Community College
Austin, TX
05.2001 - 06.2025

Skills

  • VPN Solutions
  • Salesforce
  • Jira
  • Cisco Firewall Infrastructure
  • F5 Load Balancer Implementations
  • Cloudflare
  • Analytical Skills
  • Written Communication
  • Teamwork
  • Self-Driven

Timeline

IOC Analyst

Q2 Software, Inc.
05.2022 - Current

Senior Laser Technician

Go7 Gaming, Inc.
12.2019 - 05.2022

Laser Technician

Go7 Gaming, Inc.
05.2017 - 12.2019

Bachelor of Applied Science - Software Development

Austin Community College
05.2001 - 06.2025

Associate of Arts - General Studies

Austin Community College

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Zach GriggsCloud Engineer