Patch May
Oklahoma City,OK
Summary
Strategic leader with proven track record in driving organizational success and fostering team collaboration. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and adapting to dynamic business environments. Strong communicator with expertise in project management, financial oversight, and consistently delivering measurable results.
Overview
5
5
years of professional experience
Work History
Executive Tax Coordinator
Paycom
02.2024 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Coordinated with internal teams to deliver on client commitments and resolve issues in a timely and effective manner.
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Successfully resolved 458 tax items, enabling the filing team to file and pay for clients who we were previously not able to file for.
- Provided clear explanations of complex tax concepts to clients, ensuring they fully understood the requirements needed to file.
- Negotiated and advocated on the client's behalf to waive fines and reduce fees in order to settle their tax accounts effectively saving them millions in fines.
Tax Specialist - Setup
Paycom
12.2022 - 02.2024
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Conducted ongoing professional development activities to stay current with changing industry trends, legislation, rules, regulations affecting taxation practices.
- Assisted with the LTC Inbox that is used for escalation and communication between Leadership
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
- Reviewed financial statements such as rate notices and liability declarations for accuracy and integrity.
- Maintain the expected metric of 125 completed setups weekly.
Tax Administrator
Paycom
03.2022 - 12.2022
- Boosted overall operational efficiency by developing comprehensive tax strategies aligned with company goals and objectives.
- Managed and directed our Jira queue of an average of 30 tickets daily to seven members of the team to ensure all optimal SLA times are met.
- Proactively identified opportunities for process improvements within the department by monitoring performance metrics and soliciting feedback from colleagues regularly.
- Enhanced tax compliance for the organization by staying updated on changing regulations and providing accurate guidance to team members.
- Developed and maintained strong relationships with state agencies, facilitating open lines of communication for resolving issues quickly and effectively.
PSD Senior Specialist
Paycom
06.2021 - 03.2022
- Resolved client issues and concerns in a timely and professional manner, maintaining high levels of client satisfaction.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Managed a portfolio of 170 client accounts, serving as the primary point of contact for all inquiries and requests.
- Developed and implemented customized system management strategies to meet the unique needs and goals of each client.
- Learned to expertly navigate a complex system in under a month and after guided users on how to learn
- Conducted regular system reviews with clients to assess performance, identify areas for improvement, and uncover new opportunities to further utilize additional Paycom services.
- Collaborated with internal teams, including sales, marketing, and product development, to ensure client satisfaction and drive revenue growth.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
Assistive Technology Specialist
Rose State College
02.2020 - 06.2021
- Managed accommodation requests for over 50 students with disabilities, ensuring compliance with ADA regulations and college policies.
- Collaborated with students, faculty, and staff to assess accommodation needs and determine appropriate solutions.
- Addressed accommodation-related conflicts or concerns, working proactively to resolve issues and ensure a supportive environment for all students.
- Worked closely with academic departments, residence life staff, and campus facilities to implement accommodations and ensure accessibility across campus.
- Promoted greater awareness of assistive technologies via presentations at community events or professional gatherings.
- Prepared accommodation letters and documentation for students, outlining approved accommodations and relevant policies.
Education
High School Diploma -
Choctaw High School
05.2017
Game Development Certification - Vocational-Technical Education
EOC Technology Center
05.2017
Skills
- Compliance knowledge
- Strong leadership and team management skills
- Effective communication and interpersonal skills
- Strategic Planning
- Complex Problem-Solving
- Project Management
Accomplishments
Base Camp: Foundations for Future Leaders
Projects
What Looks Back - Collaborative Literature Campaign, A narrative based tabletop game with inclusions of Jewish Folklore and myths played on an biweekly update schedule played by 25 players currently. I manage everything from moderation, to the story and the art provided for the players. Between the players and I our first chapter that spanned about a month and a half totaled 105,916 words written.
Leadership Foundation Base Camp
A four week class for aspiring leaders to learn and develop new coaching skills and a better understanding of what it means to be a mentor.
Timeline
Executive Tax Coordinator
Paycom
02.2024 - Current
Tax Specialist - Setup
Paycom
12.2022 - 02.2024
Tax Administrator
Paycom
03.2022 - 12.2022
PSD Senior Specialist
Paycom
06.2021 - 03.2022
Assistive Technology Specialist
Rose State College
02.2020 - 06.2021
Game Development Certification - Vocational-Technical Education
EOC Technology Center
High School Diploma -
Choctaw High School
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