PATCHAREEPORN WONGKAMHAENG
Elmhurst,USA
Summary
Dedicated hospitality professional with expertise in restaurant operations and guest services. Skilled in delivering exceptional customer experiences in fast-paced settings while upholding safety and cleanliness standards. Strong communicator with a proven ability to engage diverse clientele, ensuring comfort and satisfaction.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Let's Get Juiced
Jamaica, USA
06.2012 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed employee schedules to optimize staff coverage during peak business hours.
- Collaborated with management to design promotional campaigns, increasing customer engagement and sales.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Restaurant Team Member
Khao Kang Thai Restaurant
Woodside, USA
05.2021 - 06.2026
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Resolved customer inquiries and complaints promptly to uphold restaurant reputation.
- Supported inventory management by restocking supplies as needed during shifts.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Greeted guests pleasantly and answered menu questions.
Server
Papa Thai Restaurant
Manhattan, USA
07.2021 - 08.2023
- Delivered exceptional customer service in fast-paced restaurant environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts to streamline workflow and enhance guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and fostering positive customer relationships.
- Monitored dining area for cleanliness and organization, ensuring adherence to health standards and enhancing guest satisfaction.
Education
Bachelor of Arts - Kitchen And Restaurant Management
Dusit Thani College
Bangkok, Thailand 03.2001 - 01.2006
Skills
- Operational efficiency
- Safety & Compliance Awareness
- Customer Service Excellence
- Guest Relations
- Team Collaboration
- Staff leadership
- Pressure problem solving
- Time Management
- Professional conduct
Languages
- English, Full Professional
- Thai, Native or Bilingual
Timeline
Server
Papa Thai Restaurant
07.2021 - 08.2023
Restaurant Team Member
Khao Kang Thai Restaurant
05.2021 - 06.2026
Assistant Manager
Let's Get Juiced
06.2012 - Current
Bachelor of Arts - Kitchen And Restaurant Management
Dusit Thani College
03.2001 - 01.2006