Objective to secure a full-time role that utilizes exceptional interpersonal and time management skills. Demonstrated ability to learn rapidly and address complex problems. Focused on continuous improvement and professional development.
Overview
11
11
years of professional experience
Work History
Airline Partnership Agreement
Thai Airway
Bangkok, Thailand
2023.01 - 2025.05
Facilitated coordination and negotiation with airline partner, organizing essential documentation to enhance operations.
Research Assistant
Supreme nanobiotics CO., LTD
Samutprakan, Thailand
2021.01 - 2022.12
Conducted nanotechnology research on liposomes to advance scientific understanding.
Obtained samples for testing while following established procedures to maintain integrity.
Maintained lab inventory and ordered supplies to facilitate uninterrupted research activities.
Cleaned and prepared lab equipment for various solutions, specimens, and samples.
Scientist
Mahasarakham University
Mahasarakham, Thailand
2019.01 - 2021.01
Prepared standard laboratory classes, including chemical reactions, titration techniques, and spectrophotometry.
Instructed students on operating basic chemistry lab equipment and preparing chemical solutions.
Supported general and principle chemistry laboratories to enhance student engagement and understanding.
Scientist
Bangkok Lab and Cosmetic Co.,Ltd.
Ratchaburi, Thailand
2014.01 - 2015.01
Developed and validated analytical methods for chemical analyses using HPLC, UV-Vis spectrophotometry, TLC, potentiometric titration, and ICP-OES.
Maintained accurate records of experimental data and laboratory procedures to ensure compliance.
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA