Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Generic

Patel Mehndi

office system specialist
Brookhaven,GA

Work Preference

Desired Job Title

Office System SpecialistPrinter TechnicianHelp DeskFields Operations Manager

Work Type

Full TimePart TimeContract WorkGig WorkConsultingSeasonal Work

Location Preference

RemoteOn-SiteHybrid
Location: Brookhaven, GA, USTampa, FLCalifornia Hot Springs, CAHawaiian Ocean View, HIOdessa, FL
Open to relocation: Yes

Salary Range

32/hr - 43/hr

Summary

Successful at completing new installations, update drivers or firmware and configuration of network components. Experienced in setting up devices along with customer specific deployments. Troubleshooting issues and optimizing customer experience. Knowledgeable about maintaining basic software and hardware to meet user needs.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience
6
6
Certification

Work History

Office System Specialist

Konica Minolta
04.2024 - Current
  • Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity
  • Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery
  • Ability to drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling
  • Develop professional customer relationships and maintain a high level of customer satisfaction
  • Demonstrate progress in technical abilities, troubleshooting techniques and productivity
  • Log service visits and document updates to the Konica Minolta system for each client account.
  • Collaborate with the Account Management team to help resolve customer issues
  • Managing the Children's hospital printer project for all SE successfully and still assist as needed now
  • Awareness of how the BSM works and operates.
  • Training others and making sure new accounts are comfortable with Konica Minolta products
  • Extended Konica Minolta - Vetted Printer Technician (8 Series / iSeries / 1 Series)
  • Core Technical Capabilities (Knowledge + Know-How + Mechanical Skill)
  • Certified/experienced Konica Minolta field technician with hands-on troubleshooting and mechanical proficiency across:
  • bizhub 8 Series
  • bizhub iSeries / bizhub models
  • bizhub 1 Series
  • Proficient in servicing -single-function and multifunction- Konica Minolta devices, including:
  • Physical break/fix repairs
  • Jam recovery and sensor-level diagnostics
  • Component inspection/replacement (as needed) to restore uptime
  • Strong working knowledge of
  • Service mode / CE mode, including: State confirmation and troubleshooting workflows
  • Performing required checks safely and sufficiently before/after repairs
  • Skilled in basic setup, calibration, and configuration verification to ensure machines perform correctly after installs, hot swaps, or repairs
  • Deployment for specific customers, Installs, and Imaging/Initialization
  • Experienced with full deployments for multi-site environments (3+ years deployment experience), including:
  • New installs
  • Reinstalls
  • Hot swaps
  • Pre-owned/refurbished units
  • Capable of handling initialization and formatting workflows
  • Physical and logical formatting
  • Required initialization steps to bring devices online correctly
  • Proficient with software switch entries (software keys) and configuration steps needed for proper feature enablement and device behavior.
  • Driver Installation + Authentication (Network/Device Integration)
  • Skilled at downloading and installing correct Konica Minolta drivers based on the required authentication device/environment
  • Ability to install drivers and optimize authentication flows through Stop 9 (per device/site authentication requirements).
  • Ensure print services and user access work correctly immediately following deployment, repair, or driver updates
  • Vcare / Accessories / Optional Features Installation
  • Experienced installing and validating Vcare solutions and related services
  • Proficient with adding/installing accessories and optional components, including: work tables or badge readers
  • Correct configuration after install
  • Functional testing to confirm device readiness
  • Familiar with network requirements and operational verification for Vcare/Vcare Plus connectivity.
  • Badge Reader / Access Reader Configuration
  • Configured badge/access readers at printer devices since 2024
  • Working alongside end-user teams and user IT departments
  • enhancing badge-reader onboarding to ensure seamless user experience
  • Knowing when a reinstall or deeper reset is required to restore full functionality
  • Strong ability to troubleshoot credential/read/authentication-related issues and confirm operation in real-world usage
  • Troubleshooting & Diagnostics (Break/Fix + Preventative Maintenance)
  • Conducts thorough troubleshooting using standard workflows
  • Jam analysis and clearance verification
  • Sensor check diagnostics
  • Level history/state checks and mechanical/functional verification
  • CS Remote Care and related remote troubleshooting validation (when applicable)
  • Performs preventative maintenance (PM) to reduce repeat calls, improve reliability, and extend equipment lifespan
  • Ensures accurate completion of tickets by verifying device performance post-service (prints, scans/copies if applicable, connectivity, and feature behavior)
  • Shop Service, Refurb Units, and License keys/Platform Readiness
  • Experienced supporting shop setups and working with refurb machines, including:
  • Proper readiness checks prior to field delivery
  • Verification steps after repair and before return-to-site
  • Familiar with license keys and Bizhub Secure workflows and other setup processes required by customer requirements.
  • Supported customer environments using Secure Print and understands related printer logic and operational setup expectations
  • Customer Support + Relationship Building
  • Known for customer-first execution:
  • Clear communication
  • Fast, reliable resolution
  • Reducing user friction during installs or feature onboarding
  • Builds strong customer relationships and trust by ensuring devices are operational and users receive timely responses
  • Multi-site Account Leadership (Children's Hospital / CHOA)
  • Supported a major healthcare client account including Children's Hospital locations and urgent cares, including urgent operational needs and rapid response requirements.
  • During deployments and on-going support, ensured printers remained operational and users were serviced as soon as tickets arrived
  • Collaborated effectively with the CHOA IT department to reduce complexity and improve workflow reliability for end-users and IT teams
  • Led large printer installations across multiple locations with a focus on uptime, user readiness, and reliable feature performance across multiple locations
  • Field Operations Excellence (Stock + First-Time Completion)
  • Maintains strong operational discipline to support call completion and reduce delays
  • Emphasizes carrying appropriate trunk stock to finish jobs correctly on the first visit
  • Reduces delays by ensuring readiness for common parts/incidentals needed during dispatch
  • Performance Achievement (Inventory Excellence)
  • Achieved 100% accuracy on inventory count for March 4, 2026 — maintaining accountability, tracking accuracy, and supply readiness to support rapid, complete resolutions.
  • Led troubleshooting efforts, reducing downtime and enhancing user experience.

Printer Technician

Randstad (Konica Minolta)
10.2022 - Current
  • Completed training for Copy Basic 1 and troubleshooting when assembled, troubleshooting problems like changing the image unit or tracing error codes.
  • Address copy quality issues. Diagnosing and fixing broken components on new machines and refurbs.
  • Installation and building the MFP including basic programming and adding customer specific deployment.
  • Also able to provide extra service as needed like adding components such as FK-517, MK-P08, JS-506 etc.
  • Effective at servicing of those Konica Minolta products.
    • Focusedcused and adept at detecting copy quality issues and rectifying necessary sections as needed or discerning when to substitute paper if paper quality falls short. Capableapable of delivering basic training to fellow employees or new hires on installation and adherence to konica minolta procedures.

Help Desk

TRW Automotive
10.2018 - 05.2020
  • Corporate desktop support.
  • Application troubleshooting and uninstall / reinstalls. (outlook, Skype, etc. online application support) Browser troubleshooting.
  • Voice support (Cisco jabber).
  • Ticketing documentation and escalation through service now.
  • Password recovery and login assistance.
  • Hardware troubleshooting.
  • Basic support for everyday use of windows machines.
  • Vdi and virtual machine support.
  • VPN and RSA Authentication support.
  • Active directory support.
  • Network troubleshooting.

Fields Operations Manager

T-Mobile
05.2015 - 10.2019
  • Supporting Employees with sales, break fix, And IT issues with their devices and technical support as needed.
  • Physical inventory counts, cleanliness, merchandising.
  • Follow up on training on weekly operational topics and tactics.

Education

High School Diploma -

North Gwinnett High School
Suwanee, GA
05-2011

Bachelor of Science - Business

Georgia State University
Atlanta, GA
05-2017

Skills

  • Equipment maintenance
  • Mechanical Knowledge
  • Manufacturing
  • Technical Support
  • Software Troubleshooting
  • Leadership
  • Process improvement
  • ServiceNow
  • Hardware troubleshooting
  • Application support

Certification

  • Basic IT Hardware - 4/13/23
  • Managed Deployment (Settings to a copier specific to customer needs) - 4/14/23
  • Basic IT software - 4/18/23
  • Cyber Essential Series: Information Security 101 - 10/5/23
  • Cloud Basics 1 - 1/22/25
  • Cloud Enabled iSeries A3 MFPs feat. dispatcher scan trip cloud sales training - 1/22/25
  • Color Basics 1 - 4/20/23
  • Setup Wizard video for the one iSeries
  • Printer Basics 1 - 5/8/24
  • Outward Associate Certificate - 5/14/24
  • GCS: vCare Plus 5/17/24
  • Office Product Foundations Technical Certification - 6/28/24

Languages

Spanish
Limited Working
Hindi
Professional Working
Gujarati
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office System Specialist

Konica Minolta
04.2024 - Current

Printer Technician

Randstad (Konica Minolta)
10.2022 - Current

Help Desk

TRW Automotive
10.2018 - 05.2020

Fields Operations Manager

T-Mobile
05.2015 - 10.2019

High School Diploma -

North Gwinnett High School

Bachelor of Science - Business

Georgia State University

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Patel Mehndioffice system specialist