Pathy Pan
Fitchburg,MA
Summary
Dynamic Customer Service Technician with a proven track record at Amazon Robotics, excelling in hardware troubleshooting and delivering exceptional communication. Enhanced operational efficiency through meticulous documentation and collaborative problem-solving, consistently exceeding performance metrics. Recognized for reliability and calm professionalism under pressure, contributing to improved team productivity and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Technician
Amazon Robotics
North Reading, MA
01.2016 - Current
- Troubleshot robotic systems to ensure operational efficiency and minimize downtime.
- Assisted in routine maintenance of automated equipment, enhancing reliability and performance.
- Monitored system alerts and responded promptly to maintain workflow continuity.
- Trained new team members on safety protocols and operational procedures for machinery use.
- Conducted quality checks on robotic performance, ensuring adherence to company standards.
- Participated in ongoing training opportunities to stay current on industry trends and emerging technologies relevant to the Customer Service Technician rolling
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Battambang High School
Cambodia Skills
- Troubleshooting and diagnosis
- Teamwork
- Worked on Titan, Hercules, Matrix Censors G Drive, Scout, Ibot, Xbot, Megasus, Pegasus, Proteus
- Cross Training in the Materials Area
- Calibrate all Scout supplies
- Sub assembly for Proteus
- Trained on Cert team
- Trained in RMA area
- Material Delivery
Timeline
Customer Service Technician
Amazon Robotics
01.2016 - Current
High School Diploma -
Battambang High School