Patience Asodzi
Getzville,NY
Summary
Empathetic Customer Care Specialist experienced in retail and back office operations. Transformed negative client experiences into positive outcomes while enhancing operational efficiency through strategic planning and collaboration. Focused on delivering high-quality client service and supporting organizational goals through continuous process improvement.
Overview
20
20
years of professional experience
Work History
Back Office Clerk
Logistic Medical
11.2022 - 12.2025
- Managed daily communication with clients through calls and emails to ensure client satisfaction.
- Provided customer service by addressing client inquiries and resolving issues in a timely manner.
- Supported office staff in daily operations to improve efficiency and streamline workflow.
- Coordinated appointment schedules to manage time effectively and allocate resources for staff.
- Managed office supplies inventory to ensure availability and prompt re-ordering of essential materials.
- Organized files systematically to ensure quick access and retrieval of important documents.
- Collaborated with team members to complete projects on schedule.
Logistics Clerk
Elite Logix 3PL
07.2020 - 11.2022
- Executed efficient order fulfillment processes that ensured timely delivery of products to customers.
- Executed accurate data entry to keep records current in company software system UFOs, enhancing database integrity.
- Monitored drivers' locations from origin to destination, ensuring timely updates.
- Managed 30% of calls and emails by updating clients and couriers on load status to ensure communication flow.
- Called truck companies to get the best rates for our clients with LTL/FTL for cross-border services.
- Contacted truck companies to secure competitive rates for clients utilizing LTL/FTL for cross-border services.
- Updated the system regularly to reflect changes in orders and delivery schedules.
Patient Care Representative
Rymal Medical Clinic
02.2013 - 05.2019
- Streamlined appointment coordination by managing schedules and facilitating effective communication between patients and providers.
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
- Verified insurance coverage to facilitate timely processing of patient claims and reduce payment delays.
- Maintained accurate health information records to ensure compliance and support efficient patient care.
- Maintained accurate health information records to uphold compliance and facilitate efficient patient care.
- Administered medical records management to uphold patient data confidentiality and accessibility.
Retail Cosmetics Sales Beauty Advisor
Nordstrom Cosmetic
05.2006 - 09.2012
- Applied advanced makeup techniques to create personalized looks that enhanced client satisfaction.
- Acquired in-depth product knowledge to educate customers and support their purchasing decisions.
- Implemented effective sales techniques to enhance customer interactions and drive product sales to achieve the monthly goals.
- Cultivated customer engagement through personalized service and attentive communication, fostering loyalty and repeat business.
- Designed and executed visual merchandising displays to attract customers and promote product visibility.
- Designed and executed visual merchandising displays that attracted customers and enhanced product visibility, contributing to increased foot traffic.
- Managed incoming calls and emails regarding presales and backorders to facilitate customer inquiries.
- Sent hand-written thank you notes to clients' homes along with an invitation to come in for new products and events.
- Adhered to company code of conduct in daily operations to maintain professionalism.
Education
Diploma - Supply Chain Management And Logistics
Trios Collage
Hamilton, ONSkills
- Client need assessment
- Time management
- Problem solving
- Interpersonal skills
- Flexible and adaptability
- Attention to detail
- Customer service
- Regulatory compliance
- Inventory management
- Communication skills
- Sales
Timeline
Back Office Clerk
Logistic Medical
11.2022 - 12.2025
Logistics Clerk
Elite Logix 3PL
07.2020 - 11.2022
Patient Care Representative
Rymal Medical Clinic
02.2013 - 05.2019
Retail Cosmetics Sales Beauty Advisor
Nordstrom Cosmetic
05.2006 - 09.2012
Diploma - Supply Chain Management And Logistics
Trios Collage