Summary
Overview
Work History
Education
Skills
Timeline
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Patience Moore

Newark,DE

Summary

Client-centered professional with 11+ years of direct care experience. Possess a collaborative approach to assess, plan, facilitate, and advocate for options and services. Communicate effectively in order to meet individual needs and coordinate available resources to promote quality outcomes. Certified in CPR, AED, and First Aid. Bilingual – Fluent in English and Basa (Liberian dialect). Prioritize and manage workload to meet deadlines. Promote teamwork through demonstrated behaviors, leadership, and effective communication. Adapt to new challenges and ideas and able to develop rapport with diverse populations. Communication Platforms – Zoom, Skype. Microsoft Office Applications – Word, Excel, PowerPoint. Diligent Direct Care Professional with solid background in medication administration and patient care. Successfully supported healthcare teams by ensuring accurate medication distribution and monitoring patient responses. Demonstrated ability in maintaining detailed records and adhering to strict protocols. Diligent [Desired Position] with solid background in medication administration and patient care. Successfully supported healthcare teams by ensuring accurate medication distribution and monitoring patient responses. Demonstrated ability in maintaining detailed records and adhering to strict protocols.

Overview

14
14
years of professional experience

Work History

Medication Technician

Brookdale Assisted Living
04.2024 - Current
  • Monitored medication storage area to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
  • Reordered medication to maintain adequate supply.
  • Expedited the medication pass process without compromising accuracy through effective time management techniques.

Direct Care Worker

Catholic Charities
05.2023 - Current


  • Provided emotional support to residents during difficult times, fostering a sense of trust and psychological wellbeing.
  • Delivered exceptional service by prioritizing resident safety while maintaining confidentiality according to HIPAA guidelines.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Maintained detailed records of residents progress, ensuring accurate information was readily available for healthcare providers.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each resident.
  • Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each residents.
  • Monitored and assisted residents through individual service plans.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
  • Helped residents manage money, pay bills, and shop for groceries or personal items.
  • Educated residents on self-care practices with the goal of increasing independence levels where appropriate.
  • Recorded status and duties completed in logbooks for management.

Direct Support Professional

Chimes
07.2022 - Current
  • Maintain a safe, supportive environment for individuals with intellectual and developmental disabilities which fosters growth and rehabilitation for the development of skills.
  • Train new staff members, accompany clients to doctor appointments, and contact pharmacy for refills.
  • Participate in behavioral intervention, assist with activities of daily living, pass medication, and take vital signs.
  • Monitor medication and submit case notes and incident reports as required.
  • Document behavior and progress in computer system and maintain client confidentiality.

Resident Care Provider

Everas Community Services
10.2018 - 11.2021
  • Company Overview: Nonprofit Organization
  • Trained new team members, maintained stock of medications, and provided care to adults with developmental and intellectual disabilities.
  • Answered and placed phone calls and scheduled and attended doctor appointments.
  • Administered medication and supported resident through daily activities and functions.
  • Mediated conflicts and provided quality care by using positive communication techniques.
  • Documented resident activities, behavior, and medication information into computer system.
  • Complied with company policies and procedures and abided by HIPAA guidelines to protect privacy.

Home Health Aide

Premier Home Health Care Services
10.2011 - 01.2018
  • Maintained a safe, secure, and healthy environment for elderly clients.
  • Handled inbound and outbound phone calls, scheduled appointments, took vital signs, and assisted clients with activities of daily living.
  • Accompanied clients to doctor appointments, provided wound care, and gave medication reminders.
  • Completed light housekeeping duties, prepared meals, and lifted clients properly using Hoyer lift.
  • Documented patient condition and activities and any changes to patient care plan.
  • Ensured confidentiality and privacy standards of protected health information.

Education

Limited Lay Administration of Medications (LLAM) -

Catholic Charities
Newark, DE
06.2025

Mandt System -

Chimes
Newark, DE
07.2025

Associate of Science Degree - Health and Human Services

Ultimate Medical Academy
Clearwater, FL
11-2022

Skills

  • Advocacy
  • Vulnerable Populations
  • Health and Human Services
  • Medical Terminology
  • HIPAA Compliance
  • Interpersonal Professional Communications
  • Public and Community Health Systems
  • Program Planning
  • Cultural Diversity
  • Human Behavior
  • Social Welfare
  • Values and Ethics

Timeline

Medication Technician

Brookdale Assisted Living
04.2024 - Current

Direct Care Worker

Catholic Charities
05.2023 - Current

Direct Support Professional

Chimes
07.2022 - Current

Resident Care Provider

Everas Community Services
10.2018 - 11.2021

Home Health Aide

Premier Home Health Care Services
10.2011 - 01.2018

Limited Lay Administration of Medications (LLAM) -

Catholic Charities

Mandt System -

Chimes

Associate of Science Degree - Health and Human Services

Ultimate Medical Academy

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