PATIENCE SOLOMON
Customer Service Professional
McDonough,GA
Summary
To show why I would be a good fit for your Patient Rep position. I am personable and dedicated customer service representative with 15 plus years of extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Financial Aid Administrative Assistant
Luther Rice College & Seminary
Lithonia, GA
2022.02 - Current
- Assisted students with the financial aid application process by providing detailed instructions and answering questions.
- Responded promptly to inquiries from students regarding their financial aid packages or other issues related to the program.
- Reviewed requests for special circumstances appeals submitted by students seeking additional funding.
- Attended training sessions conducted by lending institutions relating to regulatory updates or policy changes affecting the administration of educational loans.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Communicated with students via email and phone about changes in their award package due to adjustments in enrollment status or other factors.
- Collaborated with other departments within the institution to coordinate the delivery of services related to student loans, grants and scholarships.
Stylist
Salon 917
11.2013 - 06.2018
- Perform clerical and administrative duties such as keeping records, closing sales, and rebooking clients
- Question patrons regarding desired services and haircut styles
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Assisted in creating promotional campaigns to attract new customers.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
- Kept work area clean and neat to stay productive.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Data Entry
Mathis Insurance
06.2007 - 01.2008
- Locate and attach appropriate files to incoming correspondence requiring replies
- Conduct searches to find needed information, using such sources as the internet
- Create, maintain, and enter information into databases
- Provided administrative support, including data entry and filing.
- Verified customer information to ensure accuracy of data entry.
- Compiled and sorted documents for data entry purposes.
Education
Bachelor of Arts - Psychology
Luther Rice College And Seminary
Lithonia, GA05-2024
COSMETOLOGY LICENSE - Cosmetology
Empire Beauty School
Pleasant Hill Rd, Ga11.2010
Skills
- Effective customer communication
- Organizational Skills
- Adaptability
- Following Direction
- Team Player
- Data Entry
- Sensitive material handling
Volunteer Experience
- Hosea Williams Feed the Hungry Dinner
- Big Brothers/ Big Sisters
- Refugee Family Literacy Mommy & Me
Affiliations
- Being a volunteer at the Refugee Family Literacy Mommy & Me center on Memorial Drive has allowed me a chance to put my years of customer service experience to great use. I have been volunteering at the center for a little over a year. I have a passion for helping protect and shape the minds of our youth. The time spent here brings me unmeasurable joy! I get to help teach children english, reading, writing, daily life functions as well. I also get to learn the different languages as well as cultures from around the world. So, even though I give my time and experience to them, they in return help me with my relationship building, as well as communication skills.
Timeline
Financial Aid Administrative Assistant
Luther Rice College & Seminary
2022.02 - Current
Stylist
Salon 917
11.2013 - 06.2018
Data Entry
Mathis Insurance
06.2007 - 01.2008
Bachelor of Arts - Psychology
Luther Rice College And Seminary
COSMETOLOGY LICENSE - Cosmetology
Empire Beauty School
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