Dayna Strickland
Raleigh,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Habtec
Community workforce Solutions
Raleigh, NC
11.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
Customer Service Representative
Conduent
Remote
08.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answer numerous inbound calls and made outbound calls
Customer Service Representative
Alorica
Rocky Mount, NC
03.2021 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Improved customer service wait times to mitigate complaints.
Data Entry Specialist
Teleperformance USA
Salt Lake City, UT
05.2019 - 03.2021
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified, corrected and reported data entry errors.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Exceeded quality goals to support team productivity.
- Reviewed and updated account information in company computer system.
- Compiled data from source documents prior to data entry.
- Identified and corrected data entry errors to prevent duplication across systems.
- Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
Property Manager
Easter Seals Rehabilitation Center
Wilson, NC
09.2015 - 04.2019
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
Direct Support Professional
Life Inc
Wilson, NC
08.2009 - 08.2015
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
Behavioral Health Technician
Harvest Care
Wilson, NC
06.1999 - 12.2008
- Documented behavioral incidents to keep accurate records.
- Documented patient behavior, interventions completed and patient response to interventions.
- Completed patient reports daily and submitted to management for evaluation.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Followed standard admissions procedures and documentation requirements for client intakes.
Education
Associate of Science -
Wilson Community College
Wilson, NC04.2012
High School Diploma -
Fike High School
Wilson, NC06.1996
Skills
- Planning & Organizing
- Good Work Ethic
- Team Management
- Maintenance & Repair
- Customer Service
- Organizational Skills
- Data Management
- Microsoft Office
- Computer Skills
- Conflict Resolution
- Data Input
- Service Oriented
- Self-Starter
- Attention to Detail
- Written and Verbal Communication
- Data Reporting
- Supervision & Leadership
- Client Relations
- Decision Making
- Patient Care Recordkeeping
- Mental Health Support
- Observation Communication
- Data Entry
- Customer Relations
Languages
English
Full Professional
Timeline
Customer Service Representative
Conduent
08.2023 - 09.2024
Customer Service Representative
Alorica
03.2021 - 05.2023
Habtec
Community workforce Solutions
11.2019 - Current
Data Entry Specialist
Teleperformance USA
05.2019 - 03.2021
Property Manager
Easter Seals Rehabilitation Center
09.2015 - 04.2019
Direct Support Professional
Life Inc
08.2009 - 08.2015
Behavioral Health Technician
Harvest Care
06.1999 - 12.2008
Associate of Science -
Wilson Community College
High School Diploma -
Fike High School