Summary
Overview
Work History
Education
Skills
Timeline
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Patience Upshaw

New Haven,IN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Daycare Assistant

Martini Kids Club Ministry
09.2023 - Current
  • Encouraged language acquisition through story time sessions, incorporating props and visuals to enhance comprehension skills.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Interpreted for [Language]-speaking parents and guardians
  • Provided support and guidance to children in conflict resolution.
  • Participated in ongoing professional development training to stay informed of best practices in early childhood education.

Customer Service Representative

XACT
04.2022 - 12.2023
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered prompt service to prioritize customer needs.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Sandwich Artist

SUBWAY®Restaurants
01.2022 - 06.2023
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Resolved problems, improved operations and provided exceptional service.

Education

High School Diploma -

South Side High School
Fort Wayne, IN
04.2023

Skills

  • Microsoft Office Suite
  • Sales Transactions
  • Assertiveness
  • Calm Under Pressure

Timeline

Daycare Assistant

Martini Kids Club Ministry
09.2023 - Current

Customer Service Representative

XACT
04.2022 - 12.2023

Sandwich Artist

SUBWAY®Restaurants
01.2022 - 06.2023

High School Diploma -

South Side High School

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Patience Upshaw