PATREEZE PEARCE
Pembroke Pines,FL
Summary
Results-oriented professional with a proven track record of driving success through strategic planning and effective execution. Recognized for a strong work ethic, adaptability, and outstanding interpersonal skills. Demonstrates the ability to excel in autonomous work settings, quickly mastering new skills within fast-paced and high-volume environments. Possesses a comprehensive knowledge base across diverse industries and fields. Actively pursuing a career as an All Lines Insurance Adjuster to leverage skills and contribute to organizational advancement.
Overview
14
14
years of professional experience
3
3
Certification
Work History
Digital Court Reporter
DLE Court Reporters
Miami, FL
10.2020 - Current
- Coordinate and schedule depositions for insurance claims investigations, ensuring timely notification of all
necessary parties. - Accurately transcribe legal proceedings including depositions, examinations under oath, mediations, litigations,
trials, and hearings for property and auto insurance claims. - Maintain meticulous records of deposition proceedings, including transcripts, exhibits, and all relevant
documentation. - Provide comprehensive references by recounting transcribed information, aiding in the understanding of proposed questions or subject matters.
- Expedite responses to administrative requests from legal entities, consistently achieving high satisfaction rates for
timeliness and accuracy. - Provide support and assistance to claims adjusters and legal counsel as needed to facilitate efficiency.
- Proficiently administer oaths, ensuring the integrity and credibility of legal proceedings.
- Thoroughly evaluate and edit transcriptions to guarantee error-free reporting before submission.
Customer Success Lead
Caribshopper
Plantation, FL
07.2020 - 11.2023
- Cultivated and maintained meaningful customer relationships, strategically enhancing user engagement and satisfaction with products and services.
- Established and executed robust processes to systematically measure customer satisfaction rates across diverse channels, from point of sale to delivery.
- Analyzed customer feedback with a systematic approach, identifying areas for improvement within the marketplace platform.
- Leveraged data analytics to identify opportunities for enhancement and ensure accountability in customer service operations.
- Conducted thorough investigations into potential fraud orders and chargebacks, upholding the security and accuracy of transactions.
- Initiated changes that significantly improved operational efficiency while concurrently elevating customer satisfaction levels.
- Assumed a leadership role by providing valuable insights and mentorship to newly hired employees, delivering comprehensive knowledge of various company programs.
Real Estate Agent
United Realty Group
Plantation, FL
12.2013 - 01.2023
- Managed end-to-end residential real estate transactions.
- Showcased residential properties, emphasizing features and values.
- Utilized advertising, open houses, and multiple listing services to promote properties.
- Created property lists tailored to buyers' needs and financial capabilities.
- Engaged new clients and provided real estate investment guidance.
- Networked with industry professionals for market insights.
- Fostered client relationships to enhance market presence.
- Processed and updated prospects on lease applications.
- Conducted regular property inspections and scheduled repairs.
- Coordinated with maintenance teams for property turnovers.
- Handled collections of fees, deposits, and monthly payments.
Membership Coordinator
Carnival Cruise Lines
Doral, FL
11.2009 - 08.2012
- Analyzed data derived from existing memberships, identifying key areas for improvement and optimization.
- Managed a comprehensive database system to meticulously track new memberships and renewals, ensuring accurate and up-to-date records.
- Formulated and executed strategic initiatives aimed at boosting retention rates among current members.
- Effectively promoted exclusive special offers to existing members through targeted communication channels such as email and social media.
- Established streamlined processes for tracking membership complaints, ensuring prompt and satisfactory resolutions.
- Utilized customer data analysis to identify growth opportunities and crafted strategic plans to drive sales revenue.
- Achieved monthly profit margin targets through efficient and result-driven strategies.
- Pioneered membership growth opportunities, contributing to business expansion, particularly within onboard vessels.
- Demonstrated proficiency in efficiently handling a high volume of membership complaints while upholding stringent quality standards.
- Resolved complex discrepancies related to memberships, facilitating accurate and expedient claim processing.
Education
High School Diploma -
Dewitt Clinton High School
New York, NYBachelor of Science - Legal Studies
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Legal, Insurance, Medical, Technical Federal & State Real Estate Law and Terminology
- Court Hearings, Trials Proceedings & Policies
- Excellent English, Verbal and Written Communication
- MS Office, Word, Excell, Powerpoint
- Active Listening and Documenting
- Contract Review and Negotiation
- Complex Problem Solving
- Case & File Management Process
- Legal Documentation
- Portfolio and Record Management
- Report and Records Review and Analysis
- Analytical thinking and problem
- Interpersonal and Consultative
- Strong research Problem-Solving techniques
- Teamwork and Collaboration
Certification
- 6-20 All Lines Adjuster, Florida Department of Financial Services.
- Notary Public, Department of State Division of Corporations
Notary Commissions. - Licensed Real Estate Sales Associate , Department of Business and Professional Regulation.
Timeline
Digital Court Reporter
DLE Court Reporters
10.2020 - Current
Customer Success Lead
Caribshopper
07.2020 - 11.2023
Real Estate Agent
United Realty Group
12.2013 - 01.2023
Membership Coordinator
Carnival Cruise Lines
11.2009 - 08.2012
High School Diploma -
Dewitt Clinton High School
Bachelor of Science - Legal Studies
John Jay College of Criminal Justice of The City University of New York
- 6-20 All Lines Adjuster, Florida Department of Financial Services.
- Notary Public, Department of State Division of Corporations
Notary Commissions. - Licensed Real Estate Sales Associate , Department of Business and Professional Regulation.
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