Patrese Mattox
Smyrna,GA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Wellstar Healthcare
11.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
MA Externship
Piedmont Urgent Care By Wellstreet
08.2023 - 11.2023
- Recorded vital signs and intake and output of patients and documented information in EPIC.
- Assisted with specimen collection and handled appropriately to facilitate laboratory testing.
- Documented and communicated patient information in EMR system for accurate tracking.
- Prepared and administered medications in accordance with established protocols.
- Monitored patient reactions after administering medications and IV therapies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Interviewed patients to obtain medical and biometric information and provide physicians with data necessary to develop plans of care.
- Educated patients on nutrition, disease prevention and post-discharge care to support overall wellness.
- Evaluated patient histories, complaints, and current symptoms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Patient Service Representative
Piedmont Urgent Care By Wellstreet
Atlanta, GA
11.2022 - 11.2023
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Handled customer service inquiries in person, via telephone and through email.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
Customer Service Representative
Fiserv
Marietta, GA
01.2017 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Approved and terminated customer contracts upon request.
Education
CCMA - Certified Clinical Medical Assistant
Atlanta Career Institute
Atlanta, GA08.2023
Associate of Science - Business Administration
Atlanta Technical College
Atlanta, GA08.2012
Skills
- Performing Urinalysis
- Patient Interviewing
- Infection Control
- Direct Patient Care
- Phlebotomy Functions
- Height and Weight Measurement
- Compassionate and Caring
- Delegation and Motivation
- EMR / EHR
- Vital Sign Monitoring
- Clinical Documentation
- Procedure Assistance
- Immunization Administration
- Specimens collection and processing
- Compassionate caregiver
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Medical Assistant
Wellstar Healthcare
11.2023 - Current
MA Externship
Piedmont Urgent Care By Wellstreet
08.2023 - 11.2023
Patient Service Representative
Piedmont Urgent Care By Wellstreet
11.2022 - 11.2023
Customer Service Representative
Fiserv
01.2017 - 11.2021
CCMA - Certified Clinical Medical Assistant
Atlanta Career Institute
Associate of Science - Business Administration
Atlanta Technical College