Patrica (Pat) Holwell
No Richland Hills,TX
Summary
Documentation Specialist with extensive experience in technical writing and compliance at Dex Media Inc. Proven ability to simplify complex information into accessible documentation, resulting in enhanced workflow efficiency. Expertise in quality assurance and continuous improvement of documentation processes.
Overview
24
24
years of professional experience
Work History
Documentation Specialist
Dex Media Inc.
DFW Airport, TX
01.2000 - 11.2017
- Created and maintained comprehensive documentation for internal processes and policies.
- Collaborated with cross-functional teams to identify system changes and ensure document accuracy and consistency. Developed training materials to support onshore & offshore training staff on system changes and procedures.
- Conducted research to ensure accuracy of information in technical documents.
- Inspected and proofread documents to check accuracy.
- Reviewed & edited technical documents such as user manuals, installation guides, and system documentation and posted updates on the internet.
- Updated existing documentation (hard copy & we) materials with new features or changes in functionality.
- Gathered customer feedback regarding current documentation materials and usage.
Administrative Assistant
GTE Directories/Verizon
DFW Airport , TX
07.1993 - 12.1999
- Answered phones for executives and/or management staff and greeted visitors in a professional manner.
- Managed office communications and maintained professional correspondence, marketing presentations, sales tools, etc, ensuring that it was clear, concise & accurate.
- Handled confidential documents in an organized fashion, per established protocol.
- Organized and scheduled appointments, meetings, and travel arrangements.
- Maintained filing systems and ensured efficient document retrieval for team members.
- Collaborated with team members to resolve administrative issues.
- Scheduled meetings and managing calendars.
- Assisted with planning special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements and distributed travel details to appropriate personnel.
Education
Bachelor of Arts - Interdisciplinary Studies
The University of Texas At Arlington
Arlington, TX12-1997
Skills
- Technical writing and API documentation
- Style guide development
- Time management
- Team collaboration
- Analytical skills
- Networking
- Conflict resolution
- Team management
Custom
CLASSES
- Technical Writing & Leadership Development
- MS Office
- PageMaker, FrameMaker, RoboHelp
- System Applications
Timeline
Documentation Specialist
Dex Media Inc.
01.2000 - 11.2017
Administrative Assistant
GTE Directories/Verizon
07.1993 - 12.1999
Bachelor of Arts - Interdisciplinary Studies
The University of Texas At Arlington
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