Patrice Black
Tampa,FL
Summary
Motivated professional with 6+ years of history meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
9
9
years of professional experience
Work History
Quality Control Analyst
Florida Department of Children and Families
03.2023 - Current
- Conduct over 80 state and federally mandated case reviews monthly, such as Management Evaluation (ME) and Medicaid Eligibility Quality Control (MEQC) reviews.
- Collect and analyze data from case reviews, providing corrective action guidance to improve accuracy threshold for Medicaid, SNAP, Temporary Cash Assistance (TCA), and Refugee Assistance Program (RAP).
- Provide data for technical assistance in aiding the agency to reduce misspent funds.
- Prepare and present guidelines and expectation of case review procedure to ESS staff across Florida.
Eligibility Specialist II
Florida Department of Children and Families
04.2020 - 03.2023
- Collaborated with management to provide assistance and instructions to trainees and peers efficiently.
- Completed monthly Medicaid and SNAP audit to determine error trend and recommendation to ensure quality service.
- Conducted interviews for qualifying potential employees.
- Determined eligibility for Family Medicaid, Emergency Medicaid for Non-Citizen, and Aged or Disabled Medicaid.
Eligibility Specialist I
Florida Department of Children and Families
08.2018 - 04.2020
- Determined SNAP and Medicaid eligibility in accordance with current federal and state regulations for over 100 cases monthly.
- Managed and organized assignments while ensuring cases are completed timely and accurately.
- Authorized grant benefits by analyzing financial and family status.
- Coordinated referrals and direct support for client needs.
Clinical Data Abstractor (Temp)
Envision Physician Services
01.2018 - 08.2018
- Entered medical information of 160+ patients into EMR database, while maintaining departmental productivity and accuracy standards.
- Monitored and provided feedback on medical record and documentation issues.
- Assisted with other data collection and audit projects as needed.
Lead Patient Care Coordinator
Holy Cross Hospital
10.2016 - 12.2017
- Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
- Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
Clinic Service Representative
Florida Orthopaedic Institute Urgent Care
05.2015 - 10.2016
- Assisted in training new staff on medical terminology, proper procedures and regulations.
- Facilitated daily administrative functions, including patient scheduling, and inventory management.
- Coordinated physician's schedules and maintained patient flow.
- Managed patient records using EMR software, in compliance of HIPAA.
Education
Bachelor of Science - Public Health
University of South Florida
Tampa, FL08.2015
Skills
- Quality Management Systems
- Corrective Actions
- Teamwork and Collaboration
- Multitasking Abilities
- Training Development
- Planning and Coordination
- Internal Audits
- Documentation Review
- Case Management
- Research Policy
Timeline
Quality Control Analyst
Florida Department of Children and Families
03.2023 - Current
Eligibility Specialist II
Florida Department of Children and Families
04.2020 - 03.2023
Eligibility Specialist I
Florida Department of Children and Families
08.2018 - 04.2020
Clinical Data Abstractor (Temp)
Envision Physician Services
01.2018 - 08.2018
Lead Patient Care Coordinator
Holy Cross Hospital
10.2016 - 12.2017
Clinic Service Representative
Florida Orthopaedic Institute Urgent Care
05.2015 - 10.2016
Bachelor of Science - Public Health
University of South Florida
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