PATRICE COKELY
Calera,AL
Summary
Results-driven professional with 6 years of experience in coordinating and managing projects. Demonstrates exceptional organizational skills and the ability to prioritize tasks to meet deadlines. Known for maintaining composure under pressure while delivering creative solutions. Reliable and conscientious self-starter committed to achieving project goals.
Overview
2026
2026
years of professional experience
Work History
Senior Team Representative
CVS/caremark
Remote
01.2022 - Current
- Managed customer service for agents and representatives, focusing on effective problem resolution. Supervised team members by assigning tasks and reporting outcomes to superiors. Facilitated escalations and de-escalations, ensuring high-quality assistance. Assisted providers and pharmacies with inquiries, improving response times. Engaged in problem-solving initiatives to enhance service delivery. Communicated via email to provide updates and resolve issues swiftly. Optimized strategies and procedures to elevate service standards.
Patient Access Representative
Ascension St. Vincent
Birmingham, AL
01.2016 - 01.2021
- Produced daily activity reports to monitor admissions, surgeries, and overall patient levels. Allocated ICD-9 and CPT codes for accurate surgical procedure authorizations. Designed a pending folder system to boost operational efficiency and enhance service quality. Set up patient accounts for effective billing management.
Optician
Wal-Mart Vision Center
Alabaster, AL
2011 - 01.2016
- Conducted lens inspections utilizing manual lensmeter to verify accuracy and quality. Completed adjustments and minor repairs on eyeglasses, ensuring functionality and comfort. Obtained necessary insurance information for efficient transaction handling. Presented best sales options, considering individual customer needs and preferences.
Education
Associate of Applied Science - Medical Assistant
Virginia College of Birmingham
Birmingham, AL01.2016
High School Diploma -
Shelby County High School
Columbiana, AL01.2011
Skills
- Service excellence in healthcare
- Professional telephone etiquette
- Team leadership
- Patient-centered care
- HIPAA compliance knowledge
- Radiology expertise
- Billing and scheduling efficiency
- Advanced Excel proficiency
- ICD-9 and ICD-10 coding
- CPT coding for billing processes
- Insurance claims verification
- Medical record management
- CPT Coding
LANGUAGES
English (Fluent)
Spanish (Intermediate)
Timeline
Senior Team Representative
CVS/caremark
01.2022 - Current
Patient Access Representative
Ascension St. Vincent
01.2016 - 01.2021
Optician
Wal-Mart Vision Center
2011 - 01.2016
Associate of Applied Science - Medical Assistant
Virginia College of Birmingham
High School Diploma -
Shelby County High School