Summary
Overview
Work History
Education
Skills
Certification
Additional Experience
Timeline
Generic

Jordan Terrell

Yuma,AZ

Summary

Accomplished and results-driven healthcare professional with substantial experience in managing healthcare operations, optimizing workflows, and driving regulatory compliance. Track record of enhancing operational efficiency, reducing turnaround times, and streamlining financial performance through collaborative process improvements and effective resource management. Skilled in leading high-performing teams, fostering a culture of continuous learning, and driving professional growth within laboratory settings. Well-versed in navigating complex regulatory environments, ensuring compliance with CLIA standards, and maintaining quality control systems to meet stringent healthcare requirements. Known for scaling operations under pressure, managing crisis situations, and maintaining service continuity during critical periods, such as COVID-19 pandemic. Adept at leveraging technical expertise to optimize laboratory processes, reduce errors, and enhance diagnostic accuracy. Instrumental in mentoring staff, developing SOPs, and implementing quality assurance programs to ensure high standards of patient care and operational excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Pathology Laboratory Manager

Onvida Health
06.2025 - Current
  • Manage day-to-day operations of the pathology lab, including histology and immunohistochemistry.
  • Supervise and support technical staff, ensuring quality and productivity standards.
  • Coordinate and oversee validation of new immunostains and instrumentation (Ultra Plus).
  • Ensure ongoing compliance with CAP, CLIA, and internal regulatory standards.
  • Collaborate with pathologists, IT, and vendors to implement workflow improvements.
  • Prepare documentation, procedures, and QC logs to support inspections and training.
  • Monitor equipment performance and coordinate maintenance or repairs as needed.
  • Drive communication across departments to support timely and accurate diagnostic services.

Anatomic Pathology Laboratory Manager

Pathology Associates of North Texas
07.2012 - 05.2025
  • Direct all aspects of daily operations for an anatomic pathology laboratory, ensuring optimal workflow, quality control, and regulatory compliance.
  • Enable rapid and efficient local response to the pandemic by leading successful implementation of COVID-19 testing via usage of Hologic Panther system.
  • Foster culture of continuous improvement, accountability, and professional growth by mentoring and developing histotechnologists and laboratory assistants.
  • Ensured smooth and successful inspections by developing and maintaining CLIA-compliant Standard Operating Procedures (SOPs), IQCPs, and Quality Assurance (QA) programs.
  • Championed workflow improvements that enhanced laboratory efficiency, significantly reducing turnaround times and improving service delivery.
  • Improved financial performance by streamlining processes, reducing errors, and optimizing revenue cycle in collaboration with billing and administrative teams.
  • Led COVID-19 testing operations at Pathology Associates of North Texas, scaling lab capacity to handle a 300% increase in testing volume, maintaining under 24-hour turnaround times, and ensuring continuous service during peak demand.
  • Managed staffing, supply chain challenges, and workflow redesigns, ensuring uninterrupted patient care during pandemic.
  • Trained and mentored two histology technicians, enabling them to independently manage all aspects of histology operations within six months, elevating staffing flexibility and lab efficiency.

Histology Technician

Kell West Regional Hospital
03.2008 - 06.2012
  • Performed comprehensive histology procedures, including grossing assistance and final slide preparation, ensuring high-quality results and accuracy.
  • Maintained, calibrated, and troubleshooted laboratory equipment, including microtomes and cryostats, ensuring optimal functionality and minimal downtime.
  • Contributed to streamlined laboratory operations and enhanced workflow efficiency by managing inventory control processes and cross-training in accessioning.
  • Answered multi-line phones, transcribed pathology reports, and provided front-desk administrative support.
  • Supported successful CAP inspections by maintaining accurate documentation, assisting with internal audits, and ensuring continuous laboratory compliance and readiness.
  • Cross-trained in multiple laboratory functions, including accessioning and specimen grossing assistance, enhancing team versatility and improving pathology report turnaround times.

Education

Bachelor of Science - Healthcare Administration

Western Governors University
Salt Lake City, UT
03-2026

Associate of Science - Biology

Vernon College
Wichita Falls, TX
08-2014

Skills

  • Healthcare operations oversight
  • Revenue cycle optimization
  • SOP development expertise
  • Enhancing lab efficiency
  • Ongoing process enhancement
  • Quality assessment expertise
  • Experience in regulatory adherence
  • Leadership and team building
  • Cross-team communication
  • Effective resource management
  • Performance tracking and budgeting
  • Service excellence in healthcare

Certification

  • Histotechnician (HT), American Society for Clinical Pathology (ASCP)
  • CMPE Certification, Medical Group Management Association (MGMA) | Pursuing

Additional Experience

  • Histology Technician, United Regional Health Care System – Wichita Falls, TX
  • Histology Technician, GI Associates of Wichita Falls – Wichita Falls, TX

Timeline

Pathology Laboratory Manager

Onvida Health
06.2025 - Current

Anatomic Pathology Laboratory Manager

Pathology Associates of North Texas
07.2012 - 05.2025

Histology Technician

Kell West Regional Hospital
03.2008 - 06.2012

Bachelor of Science - Healthcare Administration

Western Governors University

Associate of Science - Biology

Vernon College

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