Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Katherine G. Monroe

Albany,Ga.

Summary

Dynamic Practice Manager at Georgia Functional Medicine and Associates, skilled in enhancing workflow efficiency and compliance. Proven track record in patient scheduling and clinical documentation, fostering effective communication and conflict resolution. Adept at managing office operations and vendor relationships, ensuring seamless healthcare delivery and patient satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Practice Manager

Georgia Functional Medicine and Associates
Albany, Ga
04.2024 - Current
  • Coordinated practice schedules and appointments to streamline daily operations.
  • Managed patient records while ensuring compliance with confidentiality regulations.
  • Facilitated effective communication between patients and healthcare providers.
  • Maintained office supplies inventory for uninterrupted operational flow.
  • Addressed patient inquiries promptly, directing them to appropriate resources.
  • Ensured cleanliness and organization of the office environment consistently.
  • Resolved escalated customer service issues professionally and efficiently.
  • Oversaw vendor relationships to secure necessary supplies and services.

Medical Assistant

Phoebe Gasteroenterology
Albany, Ga
08.2013 - 04.2024
  • Facilitated patient examinations and procedures for healthcare providers.
  • Managed patient scheduling and coordinated follow-up appointments.
  • Accurately collected and documented patient medical histories.
  • Administered medications and conducted injections per physician directives.
  • Prepared examination rooms by cleaning and stocking required supplies.
  • Educated patients on treatment plans and medication usage.
  • Handled incoming calls and effectively resolved patient inquiries.
  • Supported front office operations through insurance verification and billing tasks.

Medical Assistant

Womens Health Professionals
Albany, Ga.
09.2011 - 08.2013
  • Assisted doctors with various office procedures, ensuring efficiency and patient satisfaction.
  • Conducted patient physicals to evaluate health and identify potential concerns.
  • Performed blood work and injections while maintaining strict safety protocols.
  • Allocated prescriptions as directed by doctors to streamline medication management.
  • Managed patient charting to ensure accurate and up-to-date medical records.
  • Responded to nursing calls, addressing patient inquiries and needs promptly.
  • Provided comprehensive patient care, including breast exams and Pap smears.
  • Measured fetal fundus and conducted fetal stress tests to monitor pregnancy health.

Medical Assistant

Medical Associates of Albany
Leesburg, Ga.
08.2013 - 07.2013
  • Executed triage and assessments to prioritize patient care effectively.
  • Managed patient scheduling and coordinated follow-up appointments.
  • Collected and documented patient medical histories with accuracy.
  • Conducted EKGs while assisting providers during examinations.
  • Administered injections and ensured sterilization of medical equipment.
  • Trained staff on best practices for care and equipment processing.
  • Utilized EMR systems to enhance order processing and referrals.
  • Educated patients on treatment plans and medication instructions.

Medical Assistant

Albany Gastroenterology
Albany, Ga.
11.2010 - 09.2011
  • Performed clerical and clinical duties to support healthcare operations.
  • Scheduled patient procedures and managed appointment follow-ups efficiently.
  • Called in patient medications and contacted pharmacies for prescription refills.
  • Assisted healthcare providers during gastrointestinal procedures and examinations.
  • Educated patients on treatment plans and provided clear medication instructions.
  • Maintained accurate medical records through data entry and filing in electronic health records.
  • Collected samples for laboratory testing and conducted basic tests under supervision.
  • Ensured examination rooms remained clean, stocked, and prepared for patient visits.

EMT-I

Vital Care EMS
Americus, Ga.
05.2007 - 02.2008
  • Responded to emergency calls and assessed patient conditions across various scenarios.
  • Collaborated with healthcare professionals to optimize emergency patient care.
  • Documented patient information and treatment details for accurate medical records.
  • Trained new EMT personnel on protocols, equipment use, and safety procedures.
  • Managed trauma cases by controlling hemorrhage and providing necessary wound care.
  • Communicated effectively with dispatch and other emergency services during operations.
  • Ensured compliance with HIPAA while handling confidential patient information.
  • Maintained readiness of equipment through regular inspections and maintenance.

EMT-I

Ben Hill County EMS
Fitzgerald, Ga.
05.2007 - 02.2008
  • Responded to emergency calls and assessed patient conditions in diverse situations.
  • Collaborated with healthcare professionals to ensure effective patient care during emergencies.
  • Operated ambulances safely while adhering to all safety protocols.
  • Administered oxygen and treatments, including advanced airway management techniques.
  • Monitored vital signs during transport and documented patient information accurately.
  • Performed CPR and utilized a cardiac defibrillator for patients in cardiac arrest.
  • Ensured compliance with HIPAA regulations when handling confidential patient data.
  • Maintained and inspected equipment daily to ensure operational readiness.

Emergency Room Technician

Phoebe Putney Hospital
Albany, Ga.
03.2006 - 05.2007
  • Assisted healthcare professionals in delivering patient care across various procedures.
  • Administered IVs and oxygen therapy, ensuring adherence to physician orders.
  • Monitored patient vital signs, reporting significant changes to nursing staff promptly.
  • Conducted phlebotomy and collected blood samples for laboratory analysis.
  • Prepared treatment rooms with necessary supplies and equipment for incoming patients.
  • Facilitated communication among healthcare team members to enhance patient care efficiency.
  • Maintained compliance with HIPAA regulations to protect patient confidentiality.
  • Provided emotional support to patients and families during critical situations.

Education

Nursing -

Darton College
Albany, Ga
01.2002

EMT-I & EMT-P Certification - Emergency Medicine

Albany Technical College
Albany, Ga

High School diploma -

Deerfield-Windsor School
Albany, Ga

High School diploma -

Byne Memorial Baptist School
Albany, Ga

Skills

  • Patient scheduling and clinical documentation
  • Compliance and quality assurance
  • Electronic health records management
  • Medication administration and safety
  • Customer relationship management
  • Office inventory and vendor coordination
  • Healthcare operations oversight
  • Effective communication and conflict resolution
  • Team collaboration and staff training
  • Workflow efficiency and planning
  • Policy development and implementation
  • Budget oversight and financial operations
  • Hiring and recruitment of medical personnel
  • Referral management and resource utilization
  • Public speaking and performance evaluation
  • Records management and clinical improvement

Certification

  • CPR, Current
  • Emergency Medical Technician, State of Georgia Division of Public Health

References

  • Mr. Charles Proctor, Owner of Gold Star EMS, 229-420-8412
  • Darlene Boyette, Nurse Practitioner PPMH Gastroenterology, 229-894-6819
  • Dr. Franklin Goldwire, Gasteroenterologist Phoebe Putney Memorial Hospital, 229-903-5596
  • Leigh Singletary, Nurse Practitioner @ Medical Associates of Albany, 229-869-3989
  • Dr. Devell Young, Internal Medical Specialist @ Medical Associates of Albany, 229-894-7772
  • Dr. Michael Satchell, Physician @ Medical Associates of Albany, 229-894-5920

Timeline

Practice Manager

Georgia Functional Medicine and Associates
04.2024 - Current

Medical Assistant

Phoebe Gasteroenterology
08.2013 - 04.2024

Medical Assistant

Medical Associates of Albany
08.2013 - 07.2013

Medical Assistant

Womens Health Professionals
09.2011 - 08.2013

Medical Assistant

Albany Gastroenterology
11.2010 - 09.2011

EMT-I

Vital Care EMS
05.2007 - 02.2008

EMT-I

Ben Hill County EMS
05.2007 - 02.2008

Emergency Room Technician

Phoebe Putney Hospital
03.2006 - 05.2007

Nursing -

Darton College

EMT-I & EMT-P Certification - Emergency Medicine

Albany Technical College

High School diploma -

Deerfield-Windsor School

High School diploma -

Byne Memorial Baptist School

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