Mariah Marin
Miami,FL
Summary
Dynamic Office Manager Located in Miami who began her career as a Dental Assistant and progressively advanced into front desk and administrative responsibilities. Experienced in patient coordination, scheduling, insurance verification, and daily office operations, with a strong understanding of clinical workflows. Highly diligent, organized, and patient-focused, seeking to continue growing in a front desk or office management role where administrative leadership and patient experience are the primary focus.
Overview
3
3
years of professional experience
Work History
Practice Manager
Ultra Smile Miami
03.2026 - Current
- Oversee daily operations of the practice, including scheduling, patient flow, and front desk systems
- Build and manage provider schedules to maximize productivity and minimize downtime
- Develop relationships with referring offices to increase case volume and production
- Coordinate and present treatment plans, improving case acceptance
- Submit, track, and resubmit insurance claims to follow up on unpaid claims
- Lead recall and reactivation efforts to maintain a full and productive schedule
- Manage hiring and onboarding, including conducting interviews and selecting candidates
- Oversee team performance and handle disciplinary actions and terminations when necessary
- Maintain communication between clinical and administrative teams to ensure smooth operations
- Identify inefficiencies and implement systems to improve workflow and patient experience
Front Desk Manager
New York Endo Studio
02.2024 - 01.2026
- Managed daily front-desk and administrative operations for a busy endodontic practice, ensuring efficient patient flow, scheduling accuracy, and high-quality customer service.
- Served as the primary point of contact for patients, handling appointment coordination, phone/email communication, and patient education regarding treatment plans and financial responsibilities.
- Oversaw insurance verification, benefit breakdowns, claim submissions, and follow-ups to maximize reimbursement and reduce outstanding balances.
- Coordinated CBCT imaging workflows, including patient intake, image processing, record management, and compliance with office protocols.
- Handled patient billing, payment collection, and account reconciliation with professionalism and discretion.
- Implemented and enforced office policies related to scheduling, cancellations, and financial procedures.
- Assisted with marketing and patient engagement efforts, including Zocdoc management, online presence, and patient communication strategies.
- Supported the dentist/owner with operational organization, problem-solving, and workflow optimization to improve office efficiency and patient experience.
- Maintained HIPAA compliance and confidentiality across all patient records and communications.
Dental Assistant
Tend
07.2023 - 01.2024
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Perform iTero and panoramic x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists’ evaluations.
- Supported dentists during Oral Surgery/Dental procedures by preparing rooms with necessary tools, sterilized instruments and wrapped.
- Endo restorations and crown preps
- Assisted dentists with Botox procedures
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Explained treatment procedures and instructed patients on home care guidelines.
Dental Assistant
Franciscan’s Children
05.2023 - 07.2023
- Assisted dentists with pediatric procedures in the operating room, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Dental Assistant Student
New York Presbyterian, New York
11.2022 - 04.2023
- Oversee daily operations of the practice, including scheduling, patient flow, and front desk systems
- Build and manage provider schedules to maximize productivity and minimize downtime
- Develop relationships with referring offices to increase case volume and production
- Coordinate and present treatment plans, improving case acceptance
- Submit, track, and resubmit insurance claims to follow up on unpaid claims
- Lead recall and reactivation efforts to maintain a full and productive schedule
- Manage hiring and onboarding, including conducting interviews and selecting candidates
- Oversee team performance and handle disciplinary actions and terminations when necessary
- Maintain communication between clinical and administrative teams to ensure smooth operations
- Identify inefficiencies and implement systems to improve workflow and patient experience
Education
No Degree - Dental Assistant DANB Cert.
The New York School For Medical And Dental Assistants,
Long Island CityHigh School Diploma -
BCC Future Now
2155 University Ave06.2019
Skills
- Office administration
- Dental software proficiency
- Patient scheduling
- Employee training
- Budget planning
- Treatment Planning
- Insurance coordination
- HIPAA compliance
- Schedule management
- Office meetings
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
Insurance Verification & Clinical Documentation
Dental Office Operations & Procedure Support
Patient Communication & Treatment Coordination
EHR Management (Dentrix ascend, Epic, Dexis, Dolphin, Curvehero)
Clinical Support &
Inventory Management & Operatory Readiness
Timeline
Practice Manager
Ultra Smile Miami
03.2026 - Current
Front Desk Manager
New York Endo Studio
02.2024 - 01.2026
Dental Assistant
Tend
07.2023 - 01.2024
Dental Assistant
Franciscan’s Children
05.2023 - 07.2023
Dental Assistant Student
New York Presbyterian, New York
11.2022 - 04.2023
No Degree - Dental Assistant DANB Cert.
The New York School For Medical And Dental Assistants,
High School Diploma -
BCC Future Now