Christina Jansen
Hawthorne,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ability to take on and quickly learn new responsibilities to meet team goals. Detail-oriented team player with strong customer service skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Practice Manager
Thrive Pet Healthcare- Bay Cities Pet Hospital
Torrance, CA
11.2020 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided supervision and support to entire staff which helped improve process flow and boosted efficiency.
- Addressed and remedied all client or team member issues.
- Established team priorities, maintained team schedules.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Ordered all office supplies and kept check on inventory
- Provided excellent customer service and preformed all Receptionist duties.
Receptionist
Bay Cities Pet Hospital
Torrance, CA
08.2016 - 11.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Entered data from pet records and office visits into computer system.
- Maintained current and accurate medical records for patients.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Answered owner animal health questions and advised on best care practices.
- Supported office staff and operational requirements with administrative tasks.
Kennel Attendant
Bay Cities Pet Hospital
Torrance, CA
08.2013 - 08.2016
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Recorded pets’ intake and output, physical condition and behavior.
- Assisted in examination and treatment of animals in veterinary clinic.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Groomed and bathed animals.
Team Member
Centinela Feed And Pet Supplies
Los Angeles, CA
01.2007 - 06.2012
- Assisted customers in selecting merchandise best suited to pets’ needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Attended seminars to learn about various pet food brands.
Education
Veterinary Technology
Pierce College
Woodland, WAHigh School Deploma -
Bishop Montgomery High School
Torrance, CAGeneral Studies
El Camino College
Torrance, CASkills
- Customer Service
- Time Management
- Office Administration
- Reception Desk Management
- Telephone Etiquette
- Managing Calendars
- Appointment Booking
- Billing and Payment Processing
- Bank Deposits
- Computer Proficiency
- Microsoft Office
- Office Equipment Proficiency
- Staff Training
- Biweekly Payroll Processing
Timeline
Practice Manager
Thrive Pet Healthcare- Bay Cities Pet Hospital
11.2020 - Current
Receptionist
Bay Cities Pet Hospital
08.2016 - 11.2020
Kennel Attendant
Bay Cities Pet Hospital
08.2013 - 08.2016
Team Member
Centinela Feed And Pet Supplies
01.2007 - 06.2012
Veterinary Technology
Pierce College
High School Deploma -
Bishop Montgomery High School
General Studies
El Camino College