Jami Williams

Practice Manager

Middle Georgia Orthopaedics

07.2023 - Current

Ensure patient & staff safety
Head of Code Team- assess and evaluate situation and implement necessary measures/document and follow up with patient
Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Managed daily practice operations to optimize appointment scheduling, clinic flow, DME/cast fitting, patient records management.
Ordered all office supplies and kept check on inventory levels.
Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Developed policies and procedures for effective practice management.
Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
Created and implemented organizational policies and procedures.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Managed and worked in the positions of: Medical Assistant, Durable Medical Equipment Specialist, Workers' Compensation Coordinator, X-Ray Tech, Patient Care Rep., and liaison for attorney/patient correspondence with providers (persona injury, MVA, WC injuries).
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
Organized and managed care of patients undergoing various therapies and procedures.
Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.