Brenda Byrd
La Grange,NC
Summary
Detail-oriented Practice Manager known for implementing compliance measures and fostering team collaboration. Committed to improving operational processes and enhancing patient intake, ultimately driving organizational growth and efficiency.
Overview
31
31
years of professional experience
Work History
Practice Manager
New Dawn Psychiatric Services, PLLC
Kinston, NC
09.2015 - Current
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed daily operations of psychiatric practice and staff scheduling.
- Facilitated communication between clinical staff and administrative teams to enhance collaboration and workflow.
- Coordinated patient intake processes and maintained accurate records.
- Implemented compliance measures for healthcare regulations and standards.
- Ensured adherence to OSHA standards to promote safety and HIPAA regulations.
- Ensured compliance with relevant state laws governing healthcare practices.
- Created and implemented policies and procedures for effective practice management.
- Motivated staff through direction and constructive feedback to foster a positive work environment.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Supported practice staff to streamline operations and enhance overall process flow.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Analyzed patient feedback to improve service delivery and patient experience.
- Managed vendor relationships for supplies and services related to the practice.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Consulted with clinicians to develop business strategy.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Provided support during audits by gathering requested documents and answering questions from auditors.
- Provided detailed explanations of policies to enhance patient understanding, procedures and services to patients.
Manager
Franklin Baking Company
Goldsboro, North Carolina
04.1995 - 04.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed customer complaints professionally, fostering satisfaction and loyalty.
- Answered customer inquiries in a professional manner over the phone or in person.
- Initiated positive interactions with customers to enhance their shopping experience. and provided them with excellent customer service.
- Trained new cashiers on procedures and best practices for efficiency.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service issues.
- Handled cash, credit, and check payments accurately during busy shifts.
- Oversaw inventory and supplies to maintain material availability.
- Monitored inventory levels at checkout to assist with restocking efforts.
- Made sure that all prices were correctly labeled on the products before putting them out on the shelves.
- Operated scanning equipment to process payments quickly and accurately.
- Verified cash amounts at the beginning of each shift for financial accountability. in the cash drawer at the start of each shift to ensure accuracy of funds.
Skills
- Practice management
- Regulatory compliance
- Compliance implementation
- Policy implementation
- Financial management
- Financial record maintenance
- Healthcare vendor negotiation
- Patient intake coordination
- Electronic health records management
- Workflow planning
- Operational efficiency
- Process improvement
- Staff scheduling
- Team management
- Staff management
- New hire training
- Recruiting healthcare staff
- Healthcare payroll management
- Budget oversight
- Supplies ordering
- Referral coordination
- Issue resolution
- Conflict resolution
- Professional communication
- Patient relationship management
- Time management
- Practice management
- Regulatory compliance
- Healthcare human resources
Timeline
Practice Manager
New Dawn Psychiatric Services, PLLC
09.2015 - Current
Manager
Franklin Baking Company
04.1995 - 04.2014