PATRICE Darughtery

• Maintained complete documentation and records of all purchasing activities.
• Procured goods and supplies while adhering to strict industry rules and procedures.
• Monitored payments by closely comparing purchase orders and contracts to delivered services and inputs.
• Assisted in evaluating and analyzing offers received from suppliers and service providers.
• Maintained monthly procurement plan to support timely supply and delivery of quality supplies and equipment.
• Tracked inventory shipments and prepared spreadsheets detailing item information.

Supervised day-to-day operations to meet performance, quality and service expectations.

• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Created and enhanced call sequencing flows and scripts to enhance team performance.
• Cross-trained and provided backup support for organizational leadership.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Established and maintained strong working relationships with external and internal IT partners.
• Utilized internal software and tools to meet customer needs and resolved issues promptly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Performed various clerical duties by filing and faxing documents and creating customer databases.
• Investigated and resolved accounting, service and delivery concerns.
• Cross-trained and backed up other customer service managers.

• Worked audit engagements for industries in engineering, manufacturing, non-profit and human resources.
• Developed strategic recommendations for improving processes and reviewed suitability of internal control designs.
• Analyzed trends in financial data to investigate fluctuations.
• Participated in corporate assessments, examining policies and procedures for inconsistencies.
• Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
• Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Monitored clients' overall health and well-being and noted significant changes.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Assisted disabled clients to support independence and well-being.