Patrice Dixon
Los Angeles,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
High Dessert OBO
05.2018 - 01.2023
- Developed and updated databases to handle customer data.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Packer Associate
Amazon
01.2015 - 06.2019
- Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.
- Secured items for storage or shipment.
- Loaded and unloaded items from production line.
- Collaborated with team members to achieve daily goals and meet company objectives.
Call Center Representative
Sprint
06.2009 - 04.2014
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Approved and terminated customer contracts upon request.
- Sought ways to improve processes and services provided.
Call Center Customer Service Representative
Lifetime Solutions
05.2005 - 03.2009
- Resolved concerns with products or services to help with retention and drive sales.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
- Increased efficiency and team productivity by promoting operational best practices.
Education
No Degree - Early Childhood Education
San Bernardino Valley College
San Bernardino, CA05.2025
Skills
- Fleet Dispatching
- Report Preparation
- Senior Leadership Support
- Staff Training
- Order Fulfillment
- Account Management
- Customer Relations
- Call Center Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Customer Service Representative
High Dessert OBO
05.2018 - 01.2023
Packer Associate
Amazon
01.2015 - 06.2019
Call Center Representative
Sprint
06.2009 - 04.2014
Call Center Customer Service Representative
Lifetime Solutions
05.2005 - 03.2009
No Degree - Early Childhood Education
San Bernardino Valley College
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