Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrice Gonzales

Las Vegas,NV

Summary

Proven Risk Manager and Claims Special Adjuster with a track record of enhancing claim processing efficiency and maximizing financial stability at notable companies like Farmers Insurance Exchange. Skilled in Claims Investigation and fostering strong relationships, I excel in caseload management and decision-making, significantly improving productivity and risk mitigation.

Overview

18
18
years of professional experience

Work History

Claims Special Adjuster

Farmers Insurance Exchange
02.2016 - Current
  • Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
  • Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
  • Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
  • Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
  • Collaborated with medical professionals to review injury claims, ensuring proper treatment plans were in place and accurately calculating compensation based on severity and long-term impact.
  • Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.

Risk Manager

Caesars Palace Hotel And Casino
04.2006 - 11.2015
  • Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
  • Supported executive decision-making by providing accurate and timely reports on enterprise-wide risk exposure levels.
  • Reviewed contracts for potential liabilities or exposures, recommending adjustments as necessary to minimize overall legal and financial impact on the organization.
  • Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks.
  • Optimized the allocation of resources to mitigate identified risks, maximizing financial stability.

Education

Bachelor of Arts - Criminal Justice

University of Nevada - Las Vegas
Las Vegas, NV
12.2006

Skills

Claims Investigation

Technical knowledge

Caseload Management

Decision-Making

File and Record Management

Litigation Management

Timeline

Claims Special Adjuster

Farmers Insurance Exchange
02.2016 - Current

Risk Manager

Caesars Palace Hotel And Casino
04.2006 - 11.2015

Bachelor of Arts - Criminal Justice

University of Nevada - Las Vegas

Similar Profiles

CREATE PROFILE
Patrice Gonzales