Summary
Overview
Work History
Education
Skills
Timeline
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Patrice Green

Puyallup,WA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

23
23
years of professional experience
2002
2002
years of post-secondary education

Work History

Customer Service Agent (CSA)

Alaska Airlines Inc.
Seattle, Washington
05.2022 - 07.2025
  • Assisted passengers with flight inquiries and booking modifications.
  • Resolved customer complaints using effective communication and problem-solving skills.
  • Provided information about flight schedules and airport services to travelers.
  • Handled customer complaints professionally, contributing to improved service quality.

Finance and Insurance Manager

Lexus of Bellevue
Bellevue, Washington
01.2016 - 05.2022
  • Developed insurance programs tailored to client needs and dealership offerings.
  • Managed finance operations for luxury automotive dealership, ensuring compliance with industry standards.
  • Led training sessions for staff on finance and insurance products and services.

Assistant Director of Education

Washington Association of REALTORS
Olympia, Washington
02.2002 - 04.2016
  • Maintained accurate records of student grades and attendance.
  • Conducted assessments of student performance to measure progress towards program goals.
  • Organized professional development workshops for educators on best practices in teaching techniques.
  • Assisted in developing curriculum standards and objectives that aligned with state requirements.

Education

Bachelor of Science - Business Administration

Troy University
Troy, AL
09.1998 - 05.2002

Henry Foss High School
Tacoma, WA

Skills

  • Customer relationship management
  • Complaint resolution
  • Booking software
  • Flight scheduling

Timeline

Customer Service Agent (CSA)

Alaska Airlines Inc.
05.2022 - 07.2025

Finance and Insurance Manager

Lexus of Bellevue
01.2016 - 05.2022

Assistant Director of Education

Washington Association of REALTORS
02.2002 - 04.2016

Bachelor of Science - Business Administration

Troy University
09.1998 - 05.2002

Henry Foss High School

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