Patrice Poe
Residential Program Supervisor
Country Club Hills,IL
Summary
Accountable Residential Program Supervisor handling multiple tasks in fast-paced environments while remaining calm and composed. Smart individual knowledgeable in regulations and rules that promote quality home environments. Committed to every resident's well-being through assurance nutritious meals, self-development initiatives and appropriate recreational activities.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Program Supervisor
Indiana Mentor Network
Merrillville, IN
11.2020 - Current
- Interviewed potential applicants for possible employment.
- Monitored staff timesheets for excessive tardiness and absences.
- Shopped for the clients personal items, food and medical supplies.
- Attended ISP and management meetings as well as conducted monthly staff meetings.
- Monitored the mediation books and resident log books for errors.
- Conducted weekly house inspections for cleanliness and maintenance problems
- Scheduled client appoints, transported clients as needed.
- Completed client documentation monthly, including group home/client funds, MARS, Client progress, as well as lack of progress.
- Managed group home and maintained a healthy living environment.
- Responsible for making all clients DR's appointments.
Direct Support Professional
Indiana Mentor Network
Merrillville, IN
02.2018 - 11.2020
- Mentored, coached, and emphasized behavioral management to residents with developmental disabilities.
- Assisted residents with personal living and daily care activities in their home and community and provided direct supervision to the individuals.
- Maintained clean, safe and well-organized patient environment.
- Recorded status and duties completed in logbooks for management.
- Passed medications, performed blood sugars, and/or vitals, assuring proper administration as well as documentation of procedures.
- Conducted monthly firedrills and inclement weather drills.
Front Desk Receptionist
Best Western Hotel
Merrillville, IN
07.2012 - 06.2017
- Welcomed guests upon entry to the hotel, assisted with check in and check out.
- Answered phones, booked reservations, respond to emails and electronic reservations.
- Kept records of occupied rooms and guests' accounts.
- Prepared check out receipts and collected payments from departing guests.
Education
High School Diploma -
Campaigns Academy Charter School
Schererville, IN 08.2009 - 06.2012
Skills
Intellectual Disabilities
Direct Care/ Supervision
Behavioral Issues
Medication Administration
Mental Health/ Crisis Intervention
Group Homes/ Supportive Living/ Independent Living
Scheduling Staff
Communication
Customer Service
Time Management
Microsoft, Excel, PowerPoint
Leadership
Problem Solving
Active Listening
Timeline
Program Supervisor
Indiana Mentor Network
11.2020 - Current
Direct Support Professional
Indiana Mentor Network
02.2018 - 11.2020
Front Desk Receptionist
Best Western Hotel
07.2012 - 06.2017
High School Diploma -
Campaigns Academy Charter School
08.2009 - 06.2012