Patrice Ragoonanan
Valley Stream,NY
Summary
Dynamic General Manager with a proven track record in operations management and team leadership. Increased annual sales by over 1 million while fostering a collaborative work environment. Skilled in implementing efficient procedures, enhancing service quality, and developing staff to maximize performance.
Overview
15
15
years of professional experience
Work History
General Manager of Operations
Zadie's 41 and Main
Tifton, Georgia
02.2025 - Current
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Reviewed operational performance reports to identify improvement opportunities, driving enhanced efficiency.
- Analyzed operational data to identify areas for process improvement.
- Provided strategic direction to staff members in order to maximize productivity.
- Implemented standard operating procedures for consistent service quality.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Managed comprehensive training programs for new employees, enhancing orientation and onboarding processes.
- Developed targeted training programs to elevate employee skills and performance, contributing to overall operational effectiveness.
- Recruited, hired, and trained new staff members according to organizational standards.
General Manager
Cornbread
Brooklyn, New York
01.2022 - 12.2024
- Received GM of the Year award annually for outstanding performance.
- Increase sales by 1 million plus annually.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily operations to ensure smooth restaurant functionality.
- Control food cost and usage by following proper requisition of products from storage areas, product storage procedures, standard recipes and waste control procedures, including checking and maintaining proper food holding and refrigeration temperature control points.
- Ensure that all food and products are consistently prepared and served according to the restaurant recipes, portioning, cooking and serving standards.
- Maintain DOH standards daily.
- Tracked monthly sales to generate reports for business development planning.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Build and maintain loyal, long-term customer relationships through effective account management.
- Fostered a positive work environment through team-building initiatives.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Supported guest service standards and operational efficiency across multiple roles.
- Conduct interviews and hire candidates.
- Organized meetings with vendors to negotiate pricing and ensure favorable terms.
- Developed marketing strategies to enhance brand visibility.
- Analyzed customer feedback to improve service offerings and satisfaction.
- Guided management and supervisory staff to promote smooth operations.
- Ordered food products according to predetermined product specifications and verified correct unit count and condition upon receipt.
General Manager
Mighty Quinn's BBQ
01.2016 - 01.2022
- Collaborated with CEO to successfully launch new franchise location, enhancing brand presence.
- Increased sales by over 500K annually through targeted strategies and team engagement
- Achieved quarterly awards for outstanding performance in management and operations
- Worked for corporate for 4 years as a Multi Unit GM
- Coach & Develop BOH, FOH, ASM & Supervisors
- Trained staff in proper techniques for cutting brisket.
- Inserted and tracked invoices in QuickBooks for accurate record-keeping.
Assistant Manager
Dunkin Donut
01.2012 - 01.2016
- Coached and developed staff members to enhance skills and performance
- Provided exceptional hospitality services
- Processed payroll for employees, ensuring accurate and timely compensation
- Conducted daily bank deposits, maintaining financial integrity
- Nightly Report
- Inventory
- Upkeep store cleanliness
Education
High School Diploma -
Kings Borough College
Brooklyn, NYSkills
- Operations management
- Operational effectiveness
- Performance tracking
- Performance evaluation
- Team management
- Team development
- Staff training
- Mentoring
- Leadership training
- Organizational skills
- Effective communicator
- Problem resolution
- Conflict management
- Dispute resolution
- Product oversight
- Team member development
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores. Implemented new procedures that improved efficiency and streamlined operation.
Timeline
General Manager of Operations
Zadie's 41 and Main
02.2025 - Current
General Manager
Cornbread
01.2022 - 12.2024
General Manager
Mighty Quinn's BBQ
01.2016 - 01.2022
Assistant Manager
Dunkin Donut
01.2012 - 01.2016
High School Diploma -
Kings Borough College