PATRICE ROBERTSON
Cleveland,OH
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Retail Sales Merchandiser
Value World
North Olmsted, OH
05.2025 - Current
- Managed product displays to enhance visual appeal and optimize customer engagement.
- Collaborated with team members to maintain inventory accuracy and reduce stock discrepancies.
- Trained new staff on merchandising standards and effective sales techniques to improve performance.
- Analyzed market trends to adjust product placements, maximizing sales opportunities in-store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained new team members on proper merchandising techniques, contributing to overall team success.
- Improved efficiency in restocking shelves by establishing streamlined processes for backroom organization and replenishment tasks.
- Organized store merchandise racks by size, style, and color.
Shift Supervisor
CVS Pharmacy
Cleveland, OH
01.2010 - 03.2021
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Addressed any issues that arose during the shift in a proactive manner.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma - undefined
Continental Academy
Miami, FLSkills
- Labor and food cost control
- Inventory Control
- Schedule Management
- Safety reviews
- Customer-Oriented
- Employee Training
- Workplace Safety
- Training and mentoring
- Safety understanding
- Cash handling ability
- Negotiation
- Staff Motivation
- Safety awareness
Timeline
Retail Sales Merchandiser
Value World
05.2025 - Current
Shift Supervisor
CVS Pharmacy
01.2010 - 03.2021
High School Diploma - undefined
Continental Academy